Bug 93523 - unable to install viewer apk on some devices
Summary: unable to install viewer apk on some devices
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Android Viewer (show other bugs)
Version:
(earliest affected)
4.4.0.3 release
Hardware: Other Android
: medium critical
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-08-19 08:30 UTC by Phoenamandre
Modified: 2016-10-10 11:12 UTC (History)
1 user (show)

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Description Phoenamandre 2015-08-19 08:30:26 UTC
Good morning

I've been trying to install libreoffice viewer on my mobile phone (Archos 50b Helium aka ktouch touch 3)
but the install fails : Failure [INSTALL_FAILED_CONTAINER_ERROR]

this is the only error I have, i've reseted my phone, I've tried both google play and alpha versions, nothing works


Thanks for your great work !
Comment 1 Robinson Tryon (qubit) 2015-09-02 15:28:00 UTC
(In reply to Phoenamandre from comment #0)
> I've been trying to install libreoffice viewer on my mobile phone (Archos
> 50b Helium aka ktouch touch 3)

Specs on this phone:
http://www.archos.com/us/products/smartphones/helium/archos_50bhelium/index.html

What version of Android are you running?

> but the install fails : Failure [INSTALL_FAILED_CONTAINER_ERROR]

Some interesting information here:
https://stackoverflow.com/questions/5744298/what-does-this-mean-failure-install-failed-container-error
https://stackoverflow.com/questions/30276876/error-creating-imagefile-read-only-file-system/30343659#30343659

> this is the only error I have, i've reseted my phone, I've tried both google
> play and alpha versions, nothing works

Have you tried clearing the SD card?  (or at least clearing-off the files as mentioned in the Stack Overflow notes above?)
Comment 2 Robinson Tryon (qubit) 2015-10-07 22:10:35 UTC
Dropping Severity -> critical (we've deprecated the 'blocker' value)
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Severity#Severity_Levels
Comment 3 Jyri.Ivask 2015-10-23 06:58:16 UTC
Can confirm.
Exactly the same outcome.
Device: Nexus6 + Cyanogenmod 12.1
Comment 4 Expresso2 2015-11-04 06:17:51 UTC
Tried to download & install new version of LibreOffice Viewer (V 4/ V5) from Google Play Store to Samsung Galaxy 4 Tablet. It has Qualcomm APQ 8026 quad core processor running Android Version 4.4.2.  Have tried multiple times to download & install this app. Keep getting error message stating LibreOffice Viewer cannot be installed.
Comment 5 Jyri.Ivask 2015-11-30 10:20:03 UTC
(In reply to Jyri.Ivask from comment #3)
> Can confirm.
> Exactly the same outcome.
> Device: Nexus6 + Cyanogenmod 12.1

Just tried the latest daily build "master~2015-11-30_03.47.05_LibreOfficeViewer-strippedUI-debug.apk" and was able to install it successfully.

Just in comparison - the build in F-Droid (Version 5.0.0.0.alpha1+/ab465b9 - Added on 2015-06-08) still does not install...
Comment 6 Xisco Faulí 2016-09-11 21:20:51 UTC Comment hidden (obsolete)
Comment 7 Xisco Faulí 2016-10-10 11:12:52 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20161010