Bug 160600 - Acrobat Reader XI tells me to contact you when opening certain re-exported pdf files created by Microsoft pdf printer
Summary: Acrobat Reader XI tells me to contact you when opening certain re-exported pd...
Status: UNCONFIRMED
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
24.2.2.2 release
Hardware: x86 (IA32) Windows (All)
: medium minor
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-04-09 15:08 UTC by Morten Leikvoll
Modified: 2024-04-10 06:48 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
Final output of the test (24.78 KB, application/pdf)
2024-04-09 15:43 UTC, Morten Leikvoll
Details
Printed with Microsft pdf printer before attaching (16.51 KB, application/pdf)
2024-04-09 15:43 UTC, Morten Leikvoll
Details

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Description Morten Leikvoll 2024-04-09 15:08:17 UTC
Description:
When attaching a specific pdf document printed by Microsoft pdf printer, then exporting to pdf again, opening the doc with Acrobat Reader XI (ver 11.0.23), says:
"An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem".

Steps to Reproduce:
1.Create an empty odt document [bugtest.odt]
2.Add some text
2.Print the odt with microsoft pdf printer [print to file:printed.pdf]
3.Import the printed pdf [file:printed.pdf]
4.Export the odt to pdf using File->Export menu [export to file:bugtest.pdf].
5.Open the final print [file:bugtest.pdf] with a viewer, in my case Acrobat Reader XI
6.Watch it fail


Actual Results:
The message "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem" appears in a box. The written text is visible.

Expected Results:
Either (preferred order):
A-The included pdf documents is also displayed in the exported pdf.
B-Writer would refuse to attach the pdf if there is a good reason.
C-Write a message during export explaining that this is not possible because of <reason>
D-Remove the pdf export feature? Windows will always have a pdf printer?


Reproducible: Always


User Profile Reset: No

Additional Info:
Workaround:Print the document with Microsoft pdf printer works. It is only the export that fails.
Comment 1 wjsim 2024-04-09 15:25:06 UTC
Hi there, thank you for reporting the bug.

I can't seem to reproduce the bug, I opened the viewer via Adobe Acrobat and seem to have no issues opening the PDF. Perhaps I followed the print instructions wrong, could you add an attachment of bugtest.pdf in question? Setting to NEEDINFO for now.
Comment 2 Morten Leikvoll 2024-04-09 15:43:06 UTC
Created attachment 193585 [details]
Final output of the test
Comment 3 Morten Leikvoll 2024-04-09 15:43:38 UTC
Created attachment 193586 [details]
Printed with Microsft pdf printer before attaching
Comment 4 Morten Leikvoll 2024-04-09 15:46:30 UTC
Let me add; I imported the pdf by drag and drop.
Comment 5 QA Administrators 2024-04-10 03:13:53 UTC Comment hidden (obsolete)
Comment 6 Morten Leikvoll 2024-04-10 06:48:28 UTC
Let me also add; safari on my iphone seems to be able to view the attached pdf. Could this be an Acrobat Reader XI bug?