Bug 160108 - When I have multiple writer documents open and I save and close one or two the entire program crashes
Summary: When I have multiple writer documents open and I save and close one or two th...
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.6.5.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-03-08 23:50 UTC by valerian.t.thompson
Modified: 2024-03-23 12:18 UTC (History)
2 users (show)

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Crash report or crash signature:


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Description valerian.t.thompson 2024-03-08 23:50:38 UTC
Description:
Twice now I have been working with 4 libreoffice writer documents and when I am done and start saving and closing documents, the entire program crashes and takes my remaining files with it. The first time I saved two documents and closed one and the entire program crashed and took my other three documents with it. The second time I saved and closed two documents before the program crashed and took the remaining two documents.

Steps to Reproduce:
1.Have multiple writer documents open
2.Save one or more documents
3.Close one or more documents

Actual Results:
Writer crashes

Expected Results:
writer continues to work until I have saved and closed all documents


Reproducible: Always


User Profile Reset: No

Additional Info:
Version: 7.6.5.2 (X86_64) / LibreOffice Community
Build ID: 38d5f62f85355c192ef5f1dd47c5c0c0c6d6598b
CPU threads: 16; OS: Windows 10.0 Build 22631; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded
Comment 1 DuyN 2024-03-09 03:23:16 UTC
Thank you for reporting the bug. I can not reproduce the bug in 

Version: 24.2.1.2 (X86_64) / LibreOffice Community
Build ID: db4def46b0453cc22e2d0305797cf981b68ef5ac
CPU threads: 16; OS: Windows 10.0 Build 22631; UI render: Skia/Vulkan; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded
Comment 2 m_a_riosv 2024-03-09 12:36:12 UTC
Please test in safe mode, Menu/Help/Restart in Safe Mode
Comment 3 valerian.t.thompson 2024-03-09 23:03:04 UTC
(In reply to m_a_riosv from comment #2)
> Please test in safe mode, Menu/Help/Restart in Safe Mode

Tested in safe mode, crash did not repeat even when closing seven separate documents
Comment 4 m_a_riosv 2024-03-10 10:37:09 UTC
Going to Restart in Safe Mode, you can play with cleaning the profile.
Comment 5 wjsim 2024-03-16 17:25:08 UTC
I can't seem to reproduce the stated bug, I've opened much more than 4 or 5 with varying length of the documents, but I had no success reproducing it.

Version: 24.2.1.2 (X86_64) / LibreOffice Community
Build ID: db4def46b0453cc22e2d0305797cf981b68ef5ac
CPU threads: 16; OS: Windows 10.0 Build 19045; UI render: Skia/Vulkan; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL threaded

Version: 24.8.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: 6a064b1967e06e40be40817deff99d00c1a8554f
CPU threads: 16; OS: Windows 10.0 Build 19045; UI render: Skia/Vulkan; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL threaded
Comment 6 Stéphane Guillou (stragu) 2024-03-23 12:18:03 UTC
(In reply to valerian.t.thompson from comment #3)
> Tested in safe mode, crash did not repeat even when closing seven separate
> documents
As m_a_riosv suggests: backup your profile, and try with a clean profile. If the issue does not reappear, you test bringing back your customisations (settings, extensions...) and maybe pinpoint what causes the issue.
https://wiki.documentfoundation.org/UserProfile

Do you not get any Crash Report dialog after a crash? If you do, please submit one and share the link here.
If not, you could try collecting a backtrace: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg