Bug 158846 - Crash when switching between apps on Windows; Crash Reporter not shown
Summary: Crash when switching between apps on Windows; Crash Reporter not shown
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.5.9.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-12-24 06:36 UTC by ktopyes
Modified: 2024-01-08 09:26 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description ktopyes 2023-12-24 06:36:10 UTC
Description:
Random crashes when I switch apps to LibreOffice on Windows.
The crash upload that I seen on other versions is completely missing.
There is just the document recovery dialogue when I re-open LibreOffice.
7.5.9.2 is supposed to be stable.
How do you fix crashes without crash reports.

Steps to Reproduce:
Program randomly crashes when I switch to it from other apps on Windows 

Actual Results:
No crash report upload dialogue. There is only document recovery dialogue.

Expected Results:
Crash Report Upload facility to ask for crash report upload when program restart  after a crash


Reproducible: Always


User Profile Reset: No

Additional Info:
On other versions, I have seen Crash Report Upload facility to ask for crash report upload when I restart LibreOffice after a crash.
I mean does it auto upload crash report without asking ? or
How do you fix crashes without crash reports?
Comment 1 V Stuart Foote 2023-12-24 15:34:00 UTC
What is checkbox setting in Tools -> Options -> General for the 'Send crash reports to the Document Foundation'

Also, what was the source of your install, TDF built download or a Windows Store app. Or other build? 

=-testing-=
Version: 7.6.4.1 (X86_64) / LibreOffice Community
Build ID: e19e193f88cd6c0525a17fb7a176ed8e6a3e2aa1
CPU threads: 8; OS: Windows 10.0 Build 19045; UI render: Skia/Vulkan; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded
Comment 2 ktopyes 2023-12-24 21:32:26 UTC
Checkbox setting in Tools -> Options -> General for the 'Send crash reports to the Document Foundation' is the default Enabled

Install package is
LibreOffice_7.5.9.2_Win_x86-64.msi
Build
https://git.libreoffice.org/core/+log/cdeefe45c17511d326101eed8008ac4092f278a9
Comment 3 raal 2023-12-30 17:30:33 UTC
According the https://ask.libreoffice.org/t/finding-the-crash-report/71227 the crash reports should be in C:\Users\YourName\AppData\Roaming\LibreOffice\4\crash
Comment 4 ktopyes 2023-12-31 00:28:32 UTC
I have checked folder
C:\Users\<username>\AppData\Roaming\LibreOffice\4\crash

No crash report in directory.
The only file there is a configuration file dump.cfg
Comment 5 Stéphane Guillou (stragu) 2024-01-08 09:26:01 UTC
Sometimes (at least on Linux), depending on the type of crash, the LO crash reporter does not catch it.

Can you please:
- test version 7.6 (because 7.5 won't see further updates)
- if still present, provide more information about the crash (how frequent, precise steps that consistently reproduce the crash - if any)
- share the full information copied from Help > About LibreOffice (there's a button to copy it)

Thank you!