Description: When opening any PDF (whether downloaded or exported from LibreOffice) in LibreOffice, Draw launches and displays the message "This PDF file is encrypted and can't be opened" within the document. Steps to Reproduce: 1.Download PDF file or Export PDF file from Lib-O 2.File -> Open -> Select PDF file. 3.Draw launches, but the document does not contain its original content; it only consists of a text box stating "This PDF file is encrypted and can't be opened." Actual Results: document does not contain its original content; it only consists of a text box stating "This PDF file is encrypted and can't be opened." Expected Results: The original content should be reproduced within Draw to be equivalent. Reproducible: Always User Profile Reset: No Additional Info: In LibreOffice 5.4.7, these PDFs could be imported successfully.
Created attachment 191440 [details] Orisinal pdf(export from Lib-O)
Created attachment 191441 [details] Imported odg
Not reproduced in: Version: 7.6.4.1 (X86_64) / LibreOffice Community Build ID: e19e193f88cd6c0525a17fb7a176ed8e6a3e2aa1 CPU threads: 8; OS: Linux 5.15; UI render: default; VCL: gtk3 Locale: en-AU (en_AU.UTF-8); UI: en-US Calc: threaded Can you please update to 7.6.4 and test again?
Please test in safe mode, Menu/Help/Restart in Safe Mode
It was reproduced in 7.6.4. It was also reproduced in Safe Mode.
The following software installed on the same PC could open PDFs without any issues: - Adobe Reader - Sumatra PDF - Firefox web browser - MS Edge web browser
[Automated Action] NeedInfo-To-Unconfirmed
Not reproduced in: Version: 7.6.4.1 (X86_64) / LibreOffice Community Build ID: e19e193f88cd6c0525a17fb7a176ed8e6a3e2aa1 CPU threads: 12; OS: Windows 10.0 Build 22621; UI render: Skia/Raster; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: CL threaded But, It seems to happen often. https://ask.libreoffice.org/t/draw-opening-any-pdf-results-in-this-pdf-file-is-encrypted-and-cant-be-opened/41728 https://ask.libreoffice.org/t/on-windows-10-open-any-pdf-via-libreoffice-draw-shows-encrypted-file-cannot-be-opened-urgently-help/90693 https://ask.libreoffice.org/t/this-pdf-file-is-encrypted-and-cant-be-opened/51569 https://ask.libreoffice.org/t/mensaje-this-pdf-file-is-encrypted-and-cant-be-opened-al-intentar-abrir-un-pdf-con-draw/54974 https://ask.libreoffice.org/t/this-pdf-file-is-encrypted-and-cant-be-opened/45798 https://bugs.documentfoundation.org/show_bug.cgi?id=137303
Is this on Windows? Please copy and paste here the contents of your Help - About (LibreOffice - About on macOS) by clicking the copy button. This allows us to know more about your system. Set to NEEDINFO. Change back to UNCONFIRMED after you have provided the information.
The following is information about the LibO that I am using. Version: 7.6.4.1 (X86_64) / LibreOffice Community Build ID: e19e193f88cd6c0525a17fb7a176ed8e6a3e2aa1 CPU threads: 12; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: threaded
It is curious. Saburo has Windows Build 22621 and you have Build 19045. Might be a long shot, but I wonder if updating Windows would help?
I have confirmed the reproducibility of the issue with the following version. Version: 24.2.0.0.beta1 (X86_64) / LibreOffice Community Build ID: 5f390384195b7264c6e52add9e90a39790285249 CPU threads: 12; OS: Windows 10.0 Build 19045; UI render: Skia/Vulkan; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: threaded However, there were differences in some aspects of the phenomenon. When importing a PDF, the Draw document displayed did not contain the text "This PDF file ~~~~ opened." and instead, a completely blank document was shown. This behavior seems to occur in a Windows environment, including unidentified factors, when combined with relatively recent versions of LibreOffice. On the other hand, even in the same Windows environment, LibreOffice 5.4.7 can open PDFs without being affected.
(In reply to jun meguro from comment #12) > On the other hand, even in the same Windows environment, LibreOffice 5.4.7 > can open PDFs without being affected. Then can you please consider bibisecting the issue to find a code change related to it? https://wiki.documentfoundation.org/QA/Bibisect https://wiki.documentfoundation.org/QA/Bibisect/Windows https://wiki.documentfoundation.org/QA/Bibisect/Bibisecting_tutorial
Jun, is what is your Windows account name? Is there an accent in it by any chance? Aruñas reports that it makes a difference for them in bug 160260.