Bug 158474 - LibreOffice Calc crashes just scrolling and zooming
Summary: LibreOffice Calc crashes just scrolling and zooming
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
7.5.8.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-11-30 20:11 UTC by Asger
Modified: 2023-11-30 22:42 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Video of the crash (9.84 MB, video/mp4)
2023-11-30 20:13 UTC, Asger
Details
File that was open when crashing (41.99 KB, application/vnd.oasis.opendocument.spreadsheet)
2023-11-30 20:15 UTC, Asger
Details
The long file 12,000+ rows. (285.16 KB, application/vnd.oasis.opendocument.spreadsheet)
2023-11-30 21:05 UTC, Asger
Details

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Description Asger 2023-11-30 20:11:30 UTC
Description:
A brand new installation on a windows 11, I also happened 4 years ago when I last tried LibreOffice, at that time I did not file a bug report.

Pc Info:
Intel Core i5-14600KF
MSI PRO Z790-A WIFI
DDR5-Lexar 6400 2 x 16GB
Inno3D NVIDIA GeForce RTX 4060
Nmve SSD XPG GAMMIX S70 BLADE 2TB

Steps to Reproduce:
1.See the video
2.
3.

Actual Results:
LibreOffice Calc crashes

Expected Results:
NOT LibreOffice Calc crashes


Reproducible: Always


User Profile Reset: Yes

Additional Info:
There is no other information See the video and the file atached
Comment 1 Asger 2023-11-30 20:13:46 UTC
Created attachment 191168 [details]
Video of the crash
Comment 2 Asger 2023-11-30 20:15:11 UTC
Created attachment 191169 [details]
File that was open when crashing
Comment 3 Stéphane Guillou (stragu) 2023-11-30 20:33:23 UTC
Thank you for the report.
This sounds like bug 149527.
Could you please try version 7.6? Users have reported that the issue is now resolved for them.
Comment 4 Asger 2023-11-30 21:00:13 UTC
(In reply to Stéphane Guillou (stragu) from comment #3)
> Thank you for the report.
> This sounds like bug 149527.
> Could you please try version 7.6? Users have reported that the issue is now
> resolved for them.

Sorry, I really don't see the point in me installing an old version of LibreOffice on my brand new PC, I'm pretty sure the bug was there, because it was there 4 years ago, as I mentioned.
Bug 149527 mention page down and I cant make libre crash using page down and page up.
Anyway if you cant reproduce the bug with the file I gave you, I don't really see how you can fix the bug.;-) unless there is some kind of debugging or logging I can turn on to give you better info.

I am a free time c++ programmer (for 30 years), but I have only used C++Builder.
Comment 5 Asger 2023-11-30 21:01:46 UTC
I just made the file a lot longer +10,000 rows and now I can crash it using page down and page up.
Comment 6 Asger 2023-11-30 21:05:03 UTC
Created attachment 191171 [details]
The long file 12,000+ rows.

The long file 12,000+ rows.
Comment 7 m_a_riosv 2023-11-30 22:38:15 UTC
Sometimes this issue is in relation with the graphics card.

Please can you paste the information in Menu/Help/About LibreOffice, there is an icon to copy.

Test updating your graphics card driver from the vendor.
Comment 8 ady 2023-11-30 22:42:55 UTC
(In reply to Asger from comment #4)

>  I really don't see the point in me installing an old version

LO 7.6 is _newer_ than 7.5. I would tend to think that testing with a newer version of LO in this case is worth the effort, considering that this is a new installation of the OS and of LO.

I would suggest trying also with opening LO > Calc > menu Help > Restart in Safe Mode (not to be confused with Windows Safe Mode). Once LO is in Safe Mode, try opening the problematic file and test the behavior.

Whether updating LO to 7.6, or testing with a clean LO profile in LO Safe Mode, or both, reporting the results here would be appreciated. TIA.