Description: LibreOffice.app crashes upon attempted start in Sonoma (currently 14.2 Beta (23C5047e)) Double-click LibreOffice.app, it appears briefly in Dock, then crashes off. Downloaded fresh (but identical) copy of LibreOffice_7.6.2_MacOS_aarch64.dmg, reinstalled. Same thing. Steps to Reproduce: 1.Double-click LibreOffice.app 2.App crashes Actual Results: as above Expected Results: worked fine in Monterey, Ventura, earlier ... Reproducible: Always User Profile Reset: No Additional Info: start and offer choice of function
(In reply to n6ac from comment #0) > Description: > LibreOffice.app crashes upon attempted start in Sonoma (currently 14.2 Beta > (23C5047e)) > Double-click LibreOffice.app, it appears briefly in Dock, then crashes off. > Downloaded fresh (but identical) copy of > LibreOffice_7.6.2_MacOS_aarch64.dmg, reinstalled. Same thing. Can't reproduce, no crash, all works fine with current Sonoma release 14.1.1: Version: 7.6.3.1 (AARCH64) / LibreOffice Community Build ID: c4af5b1259bceea6e979e6fe2435dbee7a5a87c2 CPU threads: 10; OS: Mac OS X 14.1.1; UI render: Skia/Metal; VCL: osx Locale: de-DE (de_DE.UTF-8); UI: de-DE Calc: threaded Version: 24.2.0.0.alpha0+ (AARCH64) / LibreOffice Community Build ID: 4a1fac7c703068a49df897bb635ff98bf22c0468 CPU threads: 10; OS: macOS 14.1.1; UI render: Skia/Metal; VCL: osx Locale: de-DE (de_DE.UTF-8); UI: de-DE Calc: threaded % /usr/bin/sw_vers ProductName: macOS ProductVersion: 14.1.1 BuildVersion: 23B81 % uname -m arm64 % machine arm64e
I found and downloaded LibreOffice_7.6.3.1_MacOS_x86-64.dmg then installed over the older version. However, here on Mac Mini M1 2020 with Sonoma 14.2 Beta (23C5047e), same thing – tries to open the app, promptly crashes.
I found and downloaded LibreOffice_7.6.3.2_MacOS_aarch64 then installed over the older version. However, here on Mac Mini M1 2020 with Sonoma 14.2 Beta (23C5047e), same thing – tries to open the app, promptly crashes. P.S. prior comment stating use of Intel version was a copy-paste error, it was arm version ...
I don't see any crashing when launching LibreOffice 7.6.2 or later with macOS 14.1.1 on a Silicon MacBook Pro. Can anyone who is expreriencing this crash attach a macOS crash log? If LibreOffice does not generate a crash log, can you get a sample when the Recovery dialog appears using the /Applications/Utilities/Activity Monitor application?
I am not sure how to get a macOS crash log. And I started Activity Monitor, attempted stat LibreOffice, do not see any "Recovery" info ... I do see SystemDiagnostics, would that do?
One odd thing I see – in SystemInformation/Software/Applications, LibreOffice is listed as Version 7.6.2.1 9/27/23 While in /Applications, LibreOffice is listed as Version 7.6.3.2 11/17/23 ???
(In reply to n6ac from comment #5) > I am not sure how to get a macOS crash log. > And I started Activity Monitor, attempted stat LibreOffice, do not see any > "Recovery" info ... > I do see SystemDiagnostics, would that do? Sorry for the confusion. Sometimes when LibreOffice crashes, it can sometimes save itself. That's when you see a "Recovery" dialog. Soon after LibreOffice crashes, are you seeing a "Problem Report for LibreOffice" window appear? If yes, that window is displaying the crash log that we want. The crash log is plain text so the easiest way to post it this bug is to click in the middle of that window, press Command-a to select all of the text, press Command-v to copy, and paste into your reply.
No thing seen – all I see is about one second of the icon in the dock, nothing at all in the Menu bar ...
(In reply to n6ac from comment #8) > No thing seen – all I see is about one second of the icon in the dock, > nothing at all in the Menu bar ... Hmmm. Since there are no crash logs, can you try open the Terminal application and run LibreOffice in the Terminal window using the following command: /Applications/LibreOffice.app/Contents/MacOS/soffice If there are any messages in the Terminal window, can you paste them into your reply?
~ % /Applications/LibreOffice.app/Contents/MacOS/soffice libc++abi: terminating due to uncaught exception of type com::sun::star::deployment::DeploymentException Unspecified Application Error
(In reply to n6ac from comment #10) > ~ % /Applications/LibreOffice.app/Contents/MacOS/soffice > libc++abi: terminating due to uncaught exception of type > com::sun::star::deployment::DeploymentException > Unspecified Application Error Ah ha! I have seen that type of LibreOffice exception before. Usually it is either corrupt LibreOffice preference files or an old extension that no longer works with newer versions of LibreOffice. The next thing to try is removing your existing LibreOffice preference files and then see if LibreOffice will launch. To remove your existing LibreOffice preference files, go to the Finder, select the Go > Go to Folder..., and in the dialog that appears, enter "~/Library/Application Support", and double-click on the folder that the Finder displays. Then, the Finder window, select the "LibreOffice" folder, press the Enter/Return key, and rename the folder. Does LibreOffice still not launch after doing the above?
Patrick – thank you, thank you! I thought that I had done that but obviously not! I appreciate your patience. ... Alfred