Bug 158212 - Crash on M1 Silicon Mac when using Zoom Accessibility on Mac
Summary: Crash on M1 Silicon Mac when using Zoom Accessibility on Mac
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Base (show other bugs)
Version:
(earliest affected)
7.5.2.2 release
Hardware: ARM macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: accessibility, haveBacktrace
Depends on:
Blocks: a11y-macOS Crash
  Show dependency treegraph
 
Reported: 2023-11-14 15:17 UTC by Oliver King-Smith
Modified: 2023-11-29 17:19 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Crash logs (7.60 MB, text/plain)
2023-11-14 15:18 UTC, Oliver King-Smith
Details

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Description Oliver King-Smith 2023-11-14 15:17:35 UTC
Description:
Boot up LibreOffice.  Switch to another program.  Change the zoom level for the screen.  Switch back to LibreOffice.  More often than not you will get a crash. 

I have attached the crash log.

Note this has been a problem on all versions of LibreOffice since I switched to M1 silicon.  I don't recall ever having a problem on my x86 Macs.




Steps to Reproduce:
1.Open LibreOffice
2.Start using a Text Document
3.Switch to another application
4.Change zoom level (I use the keyboard commands to change zoom level)
5.Switch back to LibreOffice

Actual Results:
Hard crash

Expected Results:
No crash
It took longer to crash in safe mode, but it still crashed and gave the attached log





Reproducible: Sometimes


User Profile Reset: Yes

Additional Info:
Note this seems to be an M1 Mac Problem, but I haven't seen it on other programsso I think it might be a LibreOffice bug.  It doesn't seem to happen on my x86 mac (or if it does it is a lot rarer).
Comment 1 Oliver King-Smith 2023-11-14 15:18:45 UTC
Created attachment 190827 [details]
Crash logs
Comment 2 Christian Lohmaier 2023-11-14 16:00:53 UTC
cannot reproduce on a M1 macbook air and 7.5.8 (aarch64) on Ventura (13.6.1)

I use ctrl+two-finger-on-touchpad to zoom in/out, but I don't think that matters...

bug#132999 likely is duplicate/related, but I cannot even provoke any problem trying to repeatedly opening/closing the about dialog like I could back then

so couple questions: 
* Are you using the intel build via Rosetta or are you using native aarch64 build? (about dialog should tell)
* What version of macOS?
* any other accessibility features enabled?
* can you still reproduce when you update to 7.5.8 or 7.6.2?
Comment 3 Oliver King-Smith 2023-11-16 14:38:27 UTC
I use option command = or - to zoom in and out.

I am use the AARCH64, which I think is the native ARM branch.


I will try with the new branch
Comment 4 ToanTran 2023-11-16 17:05:09 UTC
Could not reproduce it either on my Macbook

Version: 7.6.2.1 (X86_64) / LibreOffice Community
Build ID: 56f7684011345957bbf33a7ee678afaf4d2ba333
CPU threads: 8; OS: Mac OS X 13.2.1; UI render: Skia/Metal; VCL: osx
Locale: en-US (en_VN.UTF-8); UI: en-US
Calc: threaded
Comment 5 Buovjaga 2023-11-22 07:29:18 UTC
Oliver: is it better with 7.6?
Comment 6 Oliver King-Smith 2023-11-22 08:35:57 UTC
It appears to be much rarer.  I have been testing for the last week.  I would normally expect 1-2 crashes per day, but I have not seen one yet on 7.6.2.1
Comment 7 QA Administrators 2023-11-23 03:14:37 UTC Comment hidden (obsolete)
Comment 8 Stéphane Guillou (stragu) 2023-11-29 17:19:56 UTC
Let's mark as "works for me" then, but please set back to "unconfirmed" if you can still reproduce.
Thank you!