Bug 153522 - .doc file is not opened correctly
Summary: .doc file is not opened correctly
Status: RESOLVED NOTABUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.5.0.3 release
Hardware: ARM macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-02-10 13:02 UTC by Jaime D. Alvarez Gerding
Modified: 2023-02-15 10:00 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


Attachments
test file (119.00 KB, application/msword)
2023-02-10 13:10 UTC, Jaime D. Alvarez Gerding
Details

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Description Jaime D. Alvarez Gerding 2023-02-10 13:02:33 UTC
Description:
When opening one old Word file from (.doc), the document comes up empty. When opening it with a current version of Microsoft Word, its contents are shown properly. I have several files that show the same problem.

Steps to Reproduce:
1. Open .doc file (samples attached)
2.
3.

Actual Results:
Blank page

Expected Results:
Show document contents


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Version: 7.5.0.3 (AARCH64) / LibreOffice Community
Build ID: c21113d003cd3efa8c53188764377a8272d9d6de
CPU threads: 8; OS: Mac OS X 13.2; UI render: default; VCL: osx
Locale: en-US (en_FI.UTF-8); UI: en-US
Calc: threaded
Comment 1 Xisco Faulí 2023-02-10 13:09:08 UTC
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. 
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
(Please note that the attachment will be public, remove any sensitive information before attaching it. 
See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)
Comment 2 Jaime D. Alvarez Gerding 2023-02-10 13:10:38 UTC
Created attachment 185285 [details]
test file

The file is a 5-page document that contains a table of 249 rows and 4 columns.
Comment 3 Jaime D. Alvarez Gerding 2023-02-10 13:15:08 UTC
Thank you Xisco. I already attached the and changed the status back to UNCONFIRMED.
Comment 4 Jaime D. Alvarez Gerding 2023-02-10 17:26:59 UTC
I just reverted to 7.4.5 and the issue dissapears.

Version: 7.4.5.1 / LibreOffice Community
Build ID: 9c0871452b3918c1019dde9bfac75448afc4b57f
CPU threads: 8; OS: Mac OS X 13.2; UI render: default; VCL: osx
Locale: en-US (en_FI.UTF-8); UI: en-US
Calc: threaded
Comment 5 m_a_riosv 2023-02-10 21:20:40 UTC
File opens fine for me on win10.
Version: 7.5.0.3 (X86_64) / LibreOffice Community
Build ID: c21113d003cd3efa8c53188764377a8272d9d6de
CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win
Locale: es-ES (es_ES); UI: en-US Calc: CL threaded
Comment 6 raal 2023-02-11 12:01:09 UTC
No repro with Version: 7.6.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: b052ec2f2fbe0f3044ba824c064a280a5ee9cd7f
CPU threads: 4; OS: Linux 5.15; UI render: default; VCL: gtk3
Locale: cs-CZ (cs_CZ.UTF-8); UI: en-US
Calc: threaded
Comment 7 Xisco Faulí 2023-02-14 09:58:20 UTC
Not reproducible in

Version: 7.5.2.0.0+ (X86_64) / LibreOffice Community
Build ID: 1e7ee035992a0b29f42eac56ad82e2a1b0fe8ccd
CPU threads: 8; OS: Linux 5.10; UI render: default; VCL: gtk3
Locale: es-ES (es_ES.UTF-8); UI: en-US
Calc: threaded
Comment 8 Xisco Faulí 2023-02-14 10:46:02 UTC
Not reproducible in

Version: 7.5.1.0.0+ (X86_64) / LibreOffice Community
Build ID: e15b9988828a440f4bb3652b201807b640cb128f
CPU threads: 8; OS: Mac OS X 11.6.2; UI render: default; VCL: osx
Locale: en-US (en_ES.UTF-8); UI: en-US
Calc: threaded

either
Comment 9 Xisco Faulí 2023-02-14 10:47:42 UTC
To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Comment 10 Jaime D. Alvarez Gerding 2023-02-15 09:57:43 UTC
I installed version 7.5.0 again (over 7.4.5) and now it works. I don't have an explanation, I haven't changed any configuration. And I had already opened the file in safe mode and it did show the problem as well...

Thank you all and apologies for misfiring this bug report.
Comment 11 Xisco Faulí 2023-02-15 10:00:02 UTC
No problem.
Closing as RESOLVED NOTABUG