Bug 151759 - Writer 7.4.x ignores Win10 Dell printer driver tray settings
Summary: Writer 7.4.x ignores Win10 Dell printer driver tray settings
Status: UNCONFIRMED
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
7.4.0.3 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: needsDellPrinter
Keywords:
Depends on:
Blocks:
 
Reported: 2022-10-25 19:14 UTC by fluidstates
Modified: 2023-11-18 13:54 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description fluidstates 2022-10-25 19:14:32 UTC
Description:
Win10 21H2, LO 7.4.2, Dell C2660 using standard Windows Type 3 PCL6 Dell C2660 driver.



Steps to Reproduce:
1.Open / create a new document and select Print. Select printer (Dell C2660) from drop-down menu in dialog.
2. Hit PROPERTIES button on print dialog to bring up printer settings, set MPF and relevant paper type.
3. Close printer properties dialog, hit PRINT.

Actual Results:
Program will always send document to TRAY 1 paper source, not [manually selected] MPF tray source.

Expected Results:
Should pick paper from MPF feed tray source.


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Note this problem only occurs on this program.  All other programs on the same computer - Firefox, Adobe Acrobat X, Photoshop, InDesign, custom industry apps - all other programs properly send document to MPF if you actually select MPF.  Only LW 7.4.x refused to send document to MPF, forcing a Tray 1 output.
Comment 1 Stéphane Guillou (stragu) 2023-05-05 11:42:42 UTC
I was able to print from the "rear" manual feed paper tray of an Epson WF 7720, using the settings available in File > Print > Properties > Paper > Paper Tray.
However, those settings only appeared after I sent one document to the printer.

Version: 7.6.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: 83b1f6b58a30bdb589e9ce73deef39f021aebde1
CPU threads: 8; OS: Linux 5.15; UI render: default; VCL: gtk3
Locale: en-AU (en_AU.UTF-8); UI: en-US
Calc: threaded

Version: 7.4.6.2 / LibreOffice Community
Build ID: 5b1f5509c2decdade7fda905e3e1429a67acd63d
CPU threads: 8; OS: Linux 5.15; UI render: default; VCL: gtk3
Locale: en-AU (en_AU.UTF-8); UI: en-US
Calc: threaded

Do you also see a change in available options depending on if it's the first print or second?
I might be seeing a different issue, possibly related to bug 153582.

But please do test with the most recent release of the branch you use (currently 7.4.6 or 7.5.3), check if there is a driver update too, and let us know if you can still reproduce.
Comment 2 QA Administrators 2023-11-02 03:15:51 UTC Comment hidden (obsolete)
Comment 3 fluidstates 2023-11-02 17:01:51 UTC
Bug also occurs with other printers; bug seems to be based on LO not always acknowledging / following paper source tray settings in Windows' print driver configuration.  Bug also occurred on monochrome Dell B2360dn on Windows 10 using Type 4 driver Dell B2360d-dn Laser Printer XPS v4, version 1.2.0.0; corrected by selecting printer Properties from within LO's printer dialog and manually (re)selecting Manual Paper.
Comment 4 QA Administrators 2023-11-03 03:15:45 UTC Comment hidden (obsolete)
Comment 5 Stéphane Guillou (stragu) 2023-11-18 13:54:44 UTC
Thank you.
(In reply to fluidstates from comment #3)
> corrected by selecting printer Properties from within LO's printer
> dialog and manually (re)selecting Manual Paper.
Do you mean it that it fails the first time, but it does work when choosing that setting again the next time you print?
Do you still have this issue with LibreOffice 7.6?