Bug 151156 - Accessing Help - LibreOffice Help results in "File not found" error
Summary: Accessing Help - LibreOffice Help results in "File not found" error
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Documentation (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-09-23 22:51 UTC by Dave Hendricks
Modified: 2022-10-13 13:57 UTC (History)
3 users (show)

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Description Dave Hendricks 2022-09-23 22:51:12 UTC
HP HP All-in-One 24-f0xx
AMD® A9-9425 radeon r5, 5 compute cores 2c+3g × 2
Ubuntu 22.04.1 LTS
Libreoffice 7.3.6.2
Firefox 105.0.1 (64-bit)
Mozilla Firefox Snap for Ubuntu
canonical -002-1.0

While using LibreOffice...
Help, LibreOffice Help -> File not found

Firefox can’t find the file at /usr/share/libreoffice/help/index.html?Target=swriter/.uno:HelpIndex&Language=en-US&System=UNIX&Version=7.3.

    Check the file name for capitalization or other typing errors.
    Check to see if the file was moved, renamed or deleted.

I get similar errors if I use the Chromium or Opera web browsers.
Comment 1 raal 2022-09-24 10:30:23 UTC
Probably related to snap instalation: https://askubuntu.com/questions/1378530/libreoffice-7-2-2-2-no-help-files-no-f1-no-web-links

confirm on my PC with ubutnu 22.04, LO from snap
Comment 2 Rafael Lima 2022-09-25 14:31:36 UTC
I was having a similar problem using the help when I built it locally. When you press F1 LibreOffice creates a temporary file in /tmp which cannot be accessed by Firefox snap (see [1]).

I fixed it by changing the temporary folder used by LO (Tools - Options - Paths).

[1] https://bugs.launchpad.net/snapd/+bug/1972762

Try creating a temporary folder in your user directory (f.i. /home/your_user/tmp) and set it as the temporary folder used by LO. Maybe this will fix the issue.