Bug 150379 - LO Ignoring some print trays from Konica Minolta c284e
Summary: LO Ignoring some print trays from Konica Minolta c284e
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
7.3.5.2 release
Hardware: All Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-08-12 09:30 UTC by onyx
Modified: 2023-11-19 21:14 UTC (History)
2 users (show)

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Description onyx 2022-08-12 09:30:18 UTC 
Description:
I just brought home a used but functional Konica Minolta c284e Copier/Printer, with 4 paper trays and Bypass tray. In the Printer Settings I have for this printer only Auto, Tray 1, Tray 2, Bypass Tray. But other applications on this machine do have access to all the trays, eg WPS Office. I have confirmed this issue on my machine (Archlinux current), and my wife's (Linux Mint 16.04), so have a snapshot at both ends of the age of Linux. I tried Writer and Calc.

Steps to Reproduce:
1. Install Konica drivers from their website here : https://cscsupportftp.mykonicaminolta.com/DownloadFile/Download.ashx?fileversionid=29727&productid=1609
2. Set up printer with the 210 paper tray kit.
3. Set printer in LO, check the paper trays available.

Actual Results:
Auto/Tray1/Tray2/Bypass Tray are available.

Expected Results:
Auto/Tray1/Tray2/TRay3/Tray4/Bypass Tray are available.


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
[Information automatically included from LibreOffice]
Locale: en-US
Module: SpreadsheetDocument
[Information guessed from browser]
OS: Linux (All)
OS is 64bit: yes
Comment 1 Stéphane Guillou (stragu) 2023-11-19 21:14:54 UTC 
Thank you for the report.

Could you please:
- test again with a supported version of LibreOffice (7.6 currently)
- share the PPD file for this printer, located in /etc/cups/ppd/
- paste here the full version information from Help > About LibreOffice

Much appreciated!