Created attachment 178874 [details]
This screen appears when I want to reopen an closed and save Calc.

Please test with a clean profile, Menu/Help/Restart in Safe Mode

I'm sorry, I do not understand:
1. What do you (and LibreOffice) mean by 'Profile'? Is that something I have to fill in when I launch LibreOffice for the first time?
2. When I click in the menu -> help on 'Restart in safe mode', a screen with many option-buttons appears, what is that all about? The first one: 'Restart from backup': what backup?... I choose the second one, the result: again recovering the file, but then LibreOffice was completely hanging! I needed to 'Force stop'.

The profile, it's where LibreOffice saves your options.
In that menu follow in safe mode to verify if it works fine, if so, it's something with your configuration. Better restart it.
https://help.libreoffice.org/latest/en-US/text/shared/01/profile_safe_mode.html?DbPAR=SHARED#bm_id281120160951421436

Unfortunately restarting via Safe Mode didn't solve a thing, I tried all possibilities, but my Calc workbook does not open without a recovery.
At last I did the following: instead of closing the Calc, I quit LibreOffice entirely (to do that on macOS it is needed to do command+Q Twice !).
A bit later launching LibreOffice, I can open my Calc workbook in a normal way.

Do you use a Mac with Intel or Arm processor?
If you use Arm processor, you can try "Apple Silicon" version on https://www.libreoffice.org/download/download/ if it's not already the case.

I am using using a MacBook Air form 2018, 1,6 GHz Dual-Core Intel Core i5.
Alexander

Be aware too that the newest models of Apple computer do have the M1 Ultra processor, that is even something else and they will come to the market at the end of this month.
Alexander

(In reply to Alexander Van den Panhuysen from comment #8)
> I am using using a MacBook Air form 2018, 1,6 GHz Dual-Core Intel Core i5.
> Alexander

Ok so I suppose you downloaded the by default version for macOS so Intel.

(In reply to Alexander Van den Panhuysen from comment #9)
> Be aware too that the newest models of Apple computer do have the M1 Ultra
> processor, that is even something else and they will come to the market at
> the end of this month.
> Alexander

I know this and I suppose the situation is going to be worse since LO Apple Silicon version is not a stable one I think (I may be wrong).

@Alexander : if you are using 7.2.x or 7.3.0, turn off the Skia rendering options under Preferences > LibreOffice > General > View.


If you are using 7.3.1.x, these options should be turned off by default.

The Skin rendering option is in the off state, I did not set it to on.

This seems to be yet another Macbook Air crasher bug.

@Alexander : I have a Macbook Pro Arm M1 and can't reproduce. At work, we also have an Intel macMini, and we have several Calc files that we open pretty much every day, make changes to it, save, and then re-open regularly. I'm not seeing the same amount of crashing as you are.

Is there anything particular about your Calc file ?

Do you have LO automatic file backup switched on (Preferences > Load/Save > Save Autorecovery information) ?

Do you have LO automatic upgrade version checking switched on (Preferences > Online Update)?

Strange, it happens to me the hole time, with every Calc and now I checked a few .ODT file -> same problem :(
There is nothing special in my files, there is only data (tekst, numbers and dates) in it.
Automatic file backup is switched on, and automatic upgrade version checking is also switched on (ones a week).
Some weeks ago I copied my files to an other computer with Ubuntu 20.04 LTS native installed, that works so much better.
Question: is there a detailed procedure to remove LibreOffice entirely from my MacBook Air so I can try to install LibreOffice again from zero?

Just to be sure, your files are on hard disk/SSD local and not on a network or on USB device?

Yes, they are on the internal SSD, not outside the MacBook Air.

@Alexander : try switching off both automatic document saving and update verification and restart LO.

I switched both off, quit LO and started up again, then when I opened an existing Calc, it opens without a problem, but then after having closed that Calc, again crashing.

Well some progress at least. 

Any accessibility tools running, eg, Voiceover ?

Hi, 

I have the same problem with Monterey (latest version) and Ventura (public beta 4).

I tried all possible solutions commented here without success.

I can reproduce the error doing a vertical scroll with the mouse wheel on an open document. The error does not appear if I use keyboard shortcuts to scroll.

Actually, LibreOffice is unusable in a Mac.

Best regards,

Francesc

Excuse me, do you still need more info? I'm sure everything is explained in detail, I can not imagine what can be explained more.
Meanwhile I'm using fore some months LibreOffice 7.4, stil not working properly.
When will this be solved?

(In reply to Alexander Van den Panhuysen from comment #24)
> Excuse me, do you still need more info? I'm sure everything is explained in
> detail, I can not imagine what can be explained more.
> Meanwhile I'm using fore some months LibreOffice 7.4, stil not working
> properly.
> When will this be solved?

As we don't have a crash trace, we still don't know what is happening when it crashes. 

That said, a possibly similar problem was recently fixed in master branch 7.5 alpha, and this seems to have removed most of the deadlocking issues that were being seen. 

You could try a daily developer build, and report back.

Dev builds are here:
https://dev-builds.libreoffice.org/daily/master/current.html

Wondering if that still crashes for you.

Now that I have installed LibreOffice 7.5 Dev, I expected it will work without a crash, but when I was doing 'Page down' by doing fn+downArrow in a Writer document, LibreOffice 7.5 suddenly crashed.
About two minutes later (after recovery), I could find a file newly created. I hope it is the report log.
Alexander

Created attachment 184068 [details]
created file after crash of LibreOffice 7.5 dev

@Alexander : if you remove Yara, does it still crash ?

The crash log seems to show that Yara is being invoked, but I don't know whether that is because Yara interferes with LibreOffice, or whether Yara is flagging something that LibreOffice does as suspicious and then terminating the LO process.

I don't know how Yara works, and it is my understanding that this is not installed by default in macOS, but via HomeBrew ?

Excuse me, "Yara"? Strange word! I searched on my computer but could not find a thing with that word. Then I searched the internet and apparently YaraScanService is part of the MRT.app (Malware Removal Tool), so perhaps this is the bad one.
I did do the following:
sudo launchctl stop com.apple.mrt
and
sudo launchctl remove com.apple.mrt
I let u know there is a change in how LibreOffice behave the next days.

Curious where this rabbit hole will take us and please do test with MRT disabled. Not sure about removing MRT as it is an important component of macOS which you certainly want running:
https://eclecticlight.co/2022/11/01/everything-you-need-to-know-about-xprotects-malware-protection/

Grr!, even when i removed MRT, I opened an existing Calc, typed for 4 minutes 7 formulas in cells -> crashed again while I was typing the 8 formula.
Something is really ??? grr, I have no words for this! This time there is no crash log either.
The macOS version is Ventura 13.0.1.

Maybe try running etrecheck to see if that pinpoints any particular problems:

https://www.etrecheck.com/en/details.html

I notice from the previous trace that the processor seems to get overwhelmed. This seems to happen fairly frequently in low specced MacBook Air, and not just with LibreOffice, but LO isn't known for its particular performance efficiency on Mac, or memory management, so it could be any of these things, or a combination of them.

Created attachment 184127 [details]
Report of entrechek.

This is a report of downloaded app entrecheck.

(In reply to Alexander Van den Panhuysen from comment #34)
> Created attachment 184127 [details]
> Report of entrechek.
> 
> This is a report of downloaded app entrecheck.


@Alexander : which kernel extensions has entrecheck identified as potentially obsolete ?

I'm still a bit confused about the previous crash report and all of the libcorecrypto calls involved - is FileVault enabled ?


There is a new protection mode available in Ventura, called Isolation mode - presumably, you have not activated this mode ?

One idea that might be worth a try would be to create a new user account on the Mac, just for testing purposes, and see whether you can still reproduce the crash described in comment 32, and whether or not you can get an Apple trace when that happens.

Sorry responding a bit late, did have an illness, could not read much.
This afternoon, I noticed there was an update available for my MacBook Air (macOS 13.1), I installed it, started working again with a Calc, no crash (working half an our). Then i started with a new Writer document, everything fine the first 5 minutes, then in 4 minutes the Writer document crashed 5 times!
This is the end for me, I lost already to much time, way to much time, I make a copy of all my LibreOffice documents, my macro's etc... and work further with my Ubuntu computer.
Thanks for all your help, support and so on, but I don't try anymore in the next year.

Ok, then we have to close this.

buongiorno, ho un Arbook 2023 con Mac ventur. Ho installato LibreOffice 7.4 e 7.5 ma l'app va in CRASH dopo 3 minuti. Non salva i documenti (writer e calc) e devo fare uscita forzat. E' possibile risolvere?

adsloredanaricci

Please do not reopen this bug, which has been marked as fixed.

Please file a new bug report in English, detailing how to reproduce the crash, your hardware details, the macOS version, and provide any crash report.

This goes on and on and on ...
It is already a few years that Calc and Writer crashes to a lot of people, and still: insufficient data.
I come to the question: Is it impossible to let LibreOffice make a detailed report when Calc, Writer or whatever crashes?

Regards, Alexander

(In reply to Alexander Van den Panhuysen from comment #42)
> This goes on and on and on ...
> It is already a few years that Calc and Writer crashes to a lot of people,
> and still: insufficient data.
> I come to the question: Is it impossible to let LibreOffice make a detailed
> report when Calc, Writer or whatever crashes?

It is not impossible. Users do it with the click of a button and the report is sent to: https://crashreport.libreoffice.org/
Then, many crashes are actually fixed just by analysing the crash backtraces.

Hell yeah! I did sent months ago a crashreport, but it is still insufficient data.

Alexander

(In reply to Buovjaga from comment #43)


> It is not impossible. Users do it with the click of a button and the report
> is sent to: https://crashreport.libreoffice.org/
> Then, many crashes are actually fixed just by analysing the crash backtraces.

Actually, this is unfortunately not true on macOS. The crashreporter tool is not built into the LO release for macOS, or else it is deactivated.

This means that when LO crashes suddenly, on macOS the user is reliant on the Apple crash log manager producing a crash trace. Unfortunately, this crash trace isn't systematically produced or else retrievable.

If it does produce a crash trace, sending that trace to Apple is of no practical use to the bugzilla tracking, as these reports are not forwarded to bugzilla (I'm not even sure that Apple passes them on to the LibreOffice release maintainer).

When people encounter a sudden crash on macOS withLO, if the Apple Crash Reporter doesn't display a dialog with a trace, they should look into their system logs. Often, but not always, the crash log for the LO process can be found there. It does also seem to depend on the version of macOS you are running, as to what actually gets recorded, and this is down to Apple tweaking the log system with each release.

(In reply to Alexander Van den Panhuysen from comment #44)
> Hell yeah! I did sent months ago a crashreport, but it is still insufficient
> data.
> 
> Alexander

@Alexander : the previous crash log trace you provided pointed to a callout to Yara, which appears to implement some kind of cryptographic or privacy library.

https://apps.apple.com/fr/developer/yara-technologies-private-limited/id1451413420

Could you provide a current crash log when LO crashes, so that we can compare it with the previous one ?

Unfortunately for us, the XProtect application is not a trivial system tool to get anything useful from, for example, see this blog post :

https://eclecticlight.co/2023/02/25/what-are-those-xprotects/

This article indicates that a yara file is to be found in the XProtect bundle, along with a database and some property list files, which Gatekeeper uses to determine whether an application is entitled to pass the security check.

Perhaps then, the crashing is related to Gatekeeper thinking that LO contains malware, or is improperly authenticated / verified ?

One way to test this is with the xattr command.

From a terminal, type:

xattr -d com.apple.quarantine /Applications/LibreOffice.app

and see if that then makes any difference to subsequent launches of LO with respect to any crashing.

Additionally, you might want to change your Gatekeeper settings to allow non-appstore software installations (AppStore and identified developers), if you haven't done so already.

I installed and launched now LibreOffice 7.4.4.2 (one of the latest stable versions in Belgium) and started to work further on a Calc document, this far no crash.
In Terminal I entered the command 'xattr -d com.apple.quarantine /Applications/LibreOffice.app' and this is the respons:
xattr: /Applications/LibreOffice.app: No such xattr: com.apple.quarantine
It is very possible that I reduced some security in the past already (I don't remember what and how), but I'm not happy reducing some security to make an app working.

@Aelxander: please update macOS to 13.2.1 and LibreOffice to 7.5.1 (https://www.libreoffice.org/download/download-libreoffice/).

Test that setup for a few days and do let us know how things go. Should you still encounter crashes, please attach another crash log as a lot of things have changed both in macOS as well as LibreOffice.

Excellent work! In the last 3 days with LibreOffice 7.5.1.2 I had no more crashes, not with Calc and not with Writer. If that's thanks to Patrick Luby's tweaks, give him a gold trophy!

Fantastic. If you encounter more trouble with the latest version, please file a new bug.