Bug 147336 - Collabora Office - Localized help not installed message, yet not possible to install separate localized help
Summary: Collabora Office - Localized help not installed message, yet not possible to ...
Status: RESOLVED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.2.5.2 release
Hardware: ARM macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-02-10 08:41 UTC by Alex Thurgood
Modified: 2023-03-16 17:12 UTC (History)
2 users (show)

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Crash report or crash signature:


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Description Alex Thurgood 2022-02-10 08:41:54 UTC
Description:
1 Open the StartCenter

2) Click on the dropdown menu arrow on the "Templates" entry on lefthand side of StartCenter

3) Select "Manage Tepmlates" from the dropdown menu

4) Click on "Help"
An error message is displayed:

"L'aide interne de Collabora Office pour la langue de l'UI active (Français (France)) n'est pas installée sur votre ordinateur."
"Vous pouvez soit l'installer depuis notre site web ou votre dépôt logiciel, soit lire la version en ligne."

The choices are either "Access content online" or "Cancel".

There is no option to find, download, and install a localized help.


Steps to Reproduce:
See above

Actual Results:
No possibility to download and install localized help

Expected Results:
Either the error message is irrelevant, because Collabora simply doesn't bundle and/or provide an integrated localized help, or else the message is relevant, in which case the possibility to download and install the localized help indicated by the message should be made available or included in the AppStore bundle.


Reproducible: Always


User Profile Reset: Yes



Additional Info:
Version: 21.06.15.1
Build ID: 60a66e4bf6afbf5d4221dab436bb1aca744a7ddf
CPU threads: 8; OS: Mac OS X 12.2; UI render: default; VCL: osx
Locale: fr-FR (fr_FR.UTF-8); UI: fr-FR
Calc: threaded
Comment 1 Alex Thurgood 2022-02-10 08:56:14 UTC
For comparison, the Help button at the bottom left hand side of the StartCenter also has the same problem, and displays the same error message.
Comment 2 Adolfo Jayme Barrientos 2022-06-13 06:16:03 UTC
Please: Collabora bugs should be reported to Collabora.
Comment 3 Alex Thurgood 2022-06-14 07:19:06 UTC
(In reply to Adolfo Jayme Barrientos from comment #2)
> Please: Collabora bugs should be reported to Collabora.

When was this policy change adopted by the Board / ESC, I don't recall having seen anything in recent discussions.

If there has been a policy change, please indicate the minutes where this was decided.
Comment 4 Alex Thurgood 2022-06-14 07:31:30 UTC
Although I'm not surprised by the "purge" currently being carried out given the tensions between some members of the Board, once can't really tell people to report bugs about Collabora Productivity for several years to the LibreOffice BZ instance, and then simply cancel the reports as NOTOURBUG, absent some policy decision taken by the Board/ESC to no longer accept them.

Additionally, there is currently no mechanism for reporting bugs about Collabora Productivity to Collabora - the github issues page is for CollaboraOnline, and the LibreOffice for Android still points to LO BZ for report bugs.

A consistent approach is required.
Comment 5 Alex Thurgood 2023-03-16 14:08:53 UTC
Seriously, what's the point of reporting Collabora Office bugs any more ?
Comment 6 Michael Meeks 2023-03-16 17:12:11 UTC
Hi Alex, sorry about that; as we work to get our tickets into better order on the Collabora side - we should find some way of doing this in a mutually acceptable way; but best for Aron / Timur to have that on their radar anyway rather than me. Thanks! =)