Bug 130710 - Excel file only renders white after turning screen
Summary: Excel file only renders white after turning screen
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Android Viewer (show other bugs)
Version:
(earliest affected)
6.2.4.2 release
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-02-16 14:37 UTC by Simen
Modified: 2020-10-03 03:52 UTC (History)
2 users (show)

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Crash report or crash signature:


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Description Simen 2020-02-16 14:37:37 UTC
After turning the screen to landscape from portrait, the app ends up only rendering a completely white background with no other signs of the app (no buttons, no nothing). Turning the screen back to portrait now makes the app completely unresponsive, and half of the screen is white, and the rest is black (samsung galaxy s8).

This did not happen if I tried to turn the screen right after opening an excel file, but it did happen when I had already scrolled the view of the excel sheet a bit to the right, due to looking at an excel sheet that was wider than the screen. I.e. The bug did not happen unless I had already scrolled, or "moved" the view area if you will.

Unsure about the exact version as it only says 6.2-4. Downloaded from Google Play store on Feb 16, 2020. f7663f3
Comment 1 Xisco Faulí 2020-03-02 11:26:40 UTC
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. 
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
(Please note that the attachment will be public, remove any sensitive information before attaching it. 
See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)
Comment 2 Michael Weghorn 2020-03-05 16:43:03 UTC
And also: Your version is rather old. Does it still happen with a daily build from tomorrow or later? (The one from today crashes on document load, but that should be fixed by now.)
Daily builds are available as APKs here:
https://dev-builds.libreoffice.org/daily/master/Android-ARM@24-Bytemark-Hosting/
Comment 3 QA Administrators 2020-09-02 00:02:50 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2020-10-03 03:52:30 UTC
Dear Simen,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp