Description: Using older 5.2 and previous for years. Prompt led me t try 5.3 install. Failed for lack of "admin" access, which was never required before. Now I find ALL LibreOffice is deleted! Can't install 5.3- still requires admin access. So I guess I'll just have to buy a corp office product? -Mike- Steps to Reproduce: 1.Download 5.3.3 2.Commence install 3.Fail notice- needs 'admin" access. Actual Results: install fail- with all previous LibreOffice deleted. All previously created work files (WP, spreadsheets) unreadable. Attempts to re-install all fail. Expected Results: Expected newest LibreOffice. Reproducible: Always User Profile Reset: No Additional Info: Windows 7 home premium on HP Pavilion g7 notebook User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
As 5.3.3 has not be built or release, you must mean 5.2.3.3 You might verify the HASH signature of the package you've downloaded and attempted to install. If it doesn't match its not valid. And be careful that if you have the 64-bit version installed you are not trying to upgrade it with the 32-bit version--we see that too often. Also, issue like this often occur when user has left an instance of a program running, and after an upgrade attempt leaves the MSIexec package manager in an unhappy state. Either case there will usually be some error message in the event log about the installation attempt. https://msdn.microsoft.com/en-us/library/windows/desktop/aa372835(v=vs.85).aspx But, if you simply run a Windows command prompt "as administrator" and clear this by unregistering the service. msiexec.exe /unregister msiexec.exe /register Personally when I install software I always "run as administrator" or run the installation from the CLI "run as administrator" so the system files and registry that must be written to can be.