Bug 101791 - Crash when exiting Writer
Summary: Crash when exiting Writer
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.2.0.4 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: corruptProfile
Depends on:
Blocks:
 
Reported: 2016-08-30 10:36 UTC by emilio
Modified: 2016-09-12 01:58 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments

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Description emilio 2016-08-30 10:36:43 UTC
User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
Build Identifier: LibreOffice 5.2.0.4

  Nome evento problema:	APPCRASH
  Nome applicazione:	soffice.bin
  Versione applicazione:	5.2.0.4
  Timestamp applicazione:	579b35fb
  Nome modulo con errori:	MSVCR120.dll
  Versione modulo con errori:	12.0.21005.1
  Timestamp modulo con errori:	524f7ce6
  Codice eccezione:	40000015
  Offset eccezione:	000a7676
  Versione SO:	6.1.7601.2.1.0.768.3
  ID impostazioni locali:	1040
  Informazioni aggiuntive 1:	b403
  Ulteriori informazioni 2:	b4035d1924e02eb5cf5d84fabd2fd2a3
  Ulteriori informazioni 3:	ef2e
  Ulteriori informazioni 4:	ef2e66fbcab8c002eb794db86763926c



Reproducible: Always

Steps to Reproduce:
1.chiusura libre office
2.
3.



[Information automatically included from LibreOffice]
Locale: it
Module: StartModule
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: yes


Reset User Profile?No
Comment 1 Aron Budea 2016-08-30 14:41:49 UTC
Can you check if any of the steps described here applies to you? (2. and 3. in particular)
https://wiki.documentfoundation.org/QA/FirstSteps

Additionally, please communicate in English in the future, only then we are able to understand you.
Comment 2 Aron Budea 2016-08-30 14:44:33 UTC
If the suggestions don't help, please also give version 5.2.1.2 a try, it's available as prerelease version on the download page, and will likely be released as 5.2.1 final version later.
Comment 3 Aron Budea 2016-09-06 01:29:25 UTC
Emilio, thanks for your reply with reproduction steps (please reply in the bug report next time).
Can you please check the link I mentioned in my earlier comment? I'm attaching it here as well at the end, see [1]. Check points 2. and 3., follow the suggestions there, and see if you still get the crash.

Additionally, LibreOffice 5.2 has a crash reporting feature, activated on next start of LibreOffice after the crash, do you get that message? (unfortunately it doesn't come up with every kind of crash)


Reporter sent me e-mail with steps he used to get the issue:
"1 step : open Libre Office Write
2 step : open document   .ODT
3 step : modified  text in docuement
4. step : save document   .ODT modified in text ( or save as name  )
5. step : close document
6 step : close Libre office
7 step : message 
  Nome evento problema:    APPCRASH
  Nome applicazione:    soffice.bin
  Versione applicazione:    5.2.0.4
  Timestamp applicazione:    579b35fb
  Nome modulo con errori:    MSVCR120.dll
  Versione modulo con errori:    12.0.21005.1
  Timestamp modulo con errori:    524f7ce6
  Codice eccezione:    40000015
  Offset eccezione:    000a7676
  Versione SO:    6.1.7601.2.1.0.768.3
  ID impostazioni locali:    1040
  Informazioni aggiuntive 1:    b403
  Ulteriori informazioni 2:    b4035d1924e02eb5cf5d84fabd2fd2a3
  Ulteriori informazioni 3:    ef2e
  Ulteriori informazioni 4:    ef2e66fbcab8c002eb794db86763926c"

[1] https://wiki.documentfoundation.org/QA/FirstSteps
Comment 4 Aron Budea 2016-09-12 01:58:33 UTC
Reporter sent e-mail that deleting user profile fixed the issue.
Closing bug report as WORKSFORME.