Bug 158402

Summary: Blank dialog or menus after standby or change in screen resolution (Win11)
Product: LibreOffice Reporter: Mike Grace <takingthemike>
Component: UIAssignee: Not Assigned <libreoffice-bugs>
Status: UNCONFIRMED ---    
Severity: normal CC: stephane.guillou, vsfoote
Priority: medium    
Version: 7.6.2.1 release   
Hardware: x86-64 (AMD64)   
OS: Windows (All)   
See Also: https://bugs.documentfoundation.org/show_bug.cgi?id=156205
https://bugs.documentfoundation.org/show_bug.cgi?id=151756
https://bugs.documentfoundation.org/show_bug.cgi?id=157695
Whiteboard:
Crash report or crash signature: Regression By:
Attachments: Screenshot just after standby
Main window returns, but ribbons are blank
Other Ribbons (making save a matter of blind clicking)
No theme
Windows Theme

Description Mike Grace 2023-11-27 15:03:16 UTC
Description:
When my computer goes into standby - usually after 15 minutes or so - the entire LibreOffice window is pure white and will not refresh.
Resetting and reopening works.

This seems to be a very recent development, between 7.5 and 7.6.2.1

Steps to Reproduce:
1.Open any window
2.Let the computer go into standby
3.Re-open the computer
White screen.

Actual Results:
completely blank window

Expected Results:
Visible as before - or visible after refresh


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Version: 7.6.2.1 (X86_64) / LibreOffice Community
Build ID: 56f7684011345957bbf33a7ee678afaf4d2ba333
CPU threads: 12; OS: Windows 10.0 Build 22621; UI render: Skia/Raster; VCL: win
Locale: en-GB (en_GB); UI: en-GB
Calc: CL threaded
Comment 1 Stéphane Guillou (stragu) 2023-12-12 21:26:03 UTC
Thanks for the report, Mike.
Can you please:
- update to 7.6.4 to see if it still happens
- take a screenshot of the issue and add it as an attachment here
- let us know if LibreOffice is indeed the only application affected by this issue?

Thank you!
Comment 2 Mike Grace 2023-12-13 17:04:47 UTC
Created attachment 191411 [details]
Screenshot just after standby
Comment 3 Mike Grace 2023-12-13 17:06:20 UTC
Created attachment 191412 [details]
Main window returns, but ribbons are blank
Comment 4 Mike Grace 2023-12-13 17:07:28 UTC
Created attachment 191413 [details]
Other Ribbons (making save a matter of blind clicking)
Comment 5 Mike Grace 2023-12-13 17:09:12 UTC
This is after updating to 7.6.4.1 - it returns after a time, but the timing seems random - and only after it's been opened.
LibreOffice is the only process where this seems to happen.

It will also happen on Resolution changes
Comment 6 Stéphane Guillou (stragu) 2023-12-13 18:04:42 UTC
Thanks.
(In reply to Mike Grace from comment #5)
> It will also happen on Resolution changes
This sounds very similar to bug 151756, which was about black text on black background in menus, after sleep or when connecting another display. However, that bug was closed because of the improvements to dark mode support in version 7.5.
Bug 156205 also shows a blank dialog.
Bug 157695 has blank menus on a multimonitor setup with different resolutions.

Which Windows appearance settings are you using? And I assume that Tools > Options > LibreOffice > View > Appearance uses "System"?
Comment 7 V Stuart Foote 2023-12-13 18:46:33 UTC
Given the discoloration of the empty frames, is a 'Personalization' "Pre-installed Theme" in use?

Tools -> Options -> Personalization with radio button selected and one of the themes selected?
Comment 8 Mike Grace 2023-12-13 21:37:29 UTC
Created attachment 191415 [details]
No theme
Comment 9 Mike Grace 2023-12-13 21:41:20 UTC
(In reply to Stéphane Guillou (stragu) from comment #6)
> Thanks.
> (In reply to Mike Grace from comment #5)
> > It will also happen on Resolution changes
> This sounds very similar to bug 151756, which was about black text on black
> background in menus, after sleep or when connecting another display.
> However, that bug was closed because of the improvements to dark mode
> support in version 7.5.
> Bug 156205 also shows a blank dialog.
> Bug 157695 has blank menus on a multimonitor setup with different
> resolutions.
> 
> Which Windows appearance settings are you using? And I assume that Tools >
> Options > LibreOffice > View > Appearance uses "System"?

Yep - it's there as system. Windows appearance is Dark with attached options (This might all be useless info. but I thought I'd add it.)
Comment 10 Mike Grace 2023-12-13 21:41:51 UTC
Created attachment 191416 [details]
Windows Theme
Comment 11 QA Administrators 2023-12-14 03:14:28 UTC Comment hidden (obsolete)