| Summary: | 5.3.3 install failed and erased previous version. Now inoperable. | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | spam60613 |
| Component: | Installation | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | RESOLVED NOTABUG | ||
| Severity: | normal | CC: | vsfoote |
| Priority: | medium | ||
| Version: | 5.2.3.3 release | ||
| Hardware: | All | ||
| OS: | Windows (All) | ||
| Whiteboard: | |||
| Crash report or crash signature: | Regression By: | ||
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Description
spam60613
2016-11-09 22:35:35 UTC
As 5.3.3 has not be built or release, you must mean 5.2.3.3 You might verify the HASH signature of the package you've downloaded and attempted to install. If it doesn't match its not valid. And be careful that if you have the 64-bit version installed you are not trying to upgrade it with the 32-bit version--we see that too often. Also, issue like this often occur when user has left an instance of a program running, and after an upgrade attempt leaves the MSIexec package manager in an unhappy state. Either case there will usually be some error message in the event log about the installation attempt. https://msdn.microsoft.com/en-us/library/windows/desktop/aa372835(v=vs.85).aspx But, if you simply run a Windows command prompt "as administrator" and clear this by unregistering the service. msiexec.exe /unregister msiexec.exe /register Personally when I install software I always "run as administrator" or run the installation from the CLI "run as administrator" so the system files and registry that must be written to can be. |