Bug 157524 - LibreOffice (entire software suite) not loading on Windows 11
Summary: LibreOffice (entire software suite) not loading on Windows 11
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
3.3.0 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-09-29 22:59 UTC by Logan Alldredge
Modified: 2024-04-28 03:16 UTC (History)
0 users

See Also:
Crash report or crash signature:


Attachments
Screenshot of presented error message wen launched via MS-DOS application file (77.43 KB, image/png)
2023-09-29 23:01 UTC, Logan Alldredge
Details

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Description Logan Alldredge 2023-09-29 22:59:59 UTC
Description:
LibreOffice does not load. Tried loading manually via the MS-DOS Application file in C:\Program Files\LibreOffice\program and the following error was returned: 

***BEGIN SNIPPET***
The application cannot be started.
The component manager is not available.
("InvalidRegistryEsxception: file:///C:/Program%20Files/LibreOffice/program/services/postgresql-sdbc.rdb: duplicate <implementation name="org.openoffice.comp.connectivity.pq.Driver.noext">)
***END SNIPPET***

Not entirely sure what that error means, will attempt to *fully* remove (have previously reinstalled after uninstalling via Control Panel, so this means manually removing all of the files associated with the shortcut in C:\ProgramFiles\LibreOffice and C:\ProgramFiles\LibreOffice\program)

Steps to Reproduce:
1. Run the launcher in any instance (Start Menu, shortcut, desktop shortcut, taskbar shortcut, Windows Explorer (C:\ProgramFiles\LibreOffice\program)

Actual Results:
LibreOffice didn't launch. After attempting to start via the MS-DOS application file, more details were presented via PowerShell (Terminal)

Expected Results:
Launched the bloody application


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Used to run fine. I believe that this bug may have something to do with installed components necessary for programming radios for my company.

I was very thorough in following the Troubleshooting Method and tried every feasible option to make the application work, short of uninstalling the radio software.
Comment 1 Logan Alldredge 2023-09-29 23:01:38 UTC
Created attachment 189901 [details]
Screenshot of presented error message wen launched via MS-DOS application file

This is a screenshot
Comment 2 Stéphane Guillou (stragu) 2023-09-29 23:40:45 UTC
Please share which version you have installed and how you installed it. (you put 3.3 in the version field)
Thank you!
Comment 3 QA Administrators 2024-03-28 03:13:10 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2024-04-28 03:16:28 UTC
Dear Logan Alldredge,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp