Bug 153665 - After Windows 11 sleeping Calc crashes, recover feature does not work
Summary: After Windows 11 sleeping Calc crashes, recover feature does not work
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
7.4.5.1 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-02-16 10:28 UTC by Siarhei Kuchuk
Modified: 2023-10-07 03:19 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description Siarhei Kuchuk 2023-02-16 10:28:47 UTC
Description:
1. Open in calc saved spreadsheet
2. Edit some data
3. Wait till windows 11 goes into sleep mode 
4. Open from sleep
==> Bug 1. Calc is crashed
Expected behavior: Calc is not crashed.
5. Open Calc again. It will propose to recover files.
6. Click Recover
==> Bug 2. All unsaved changes are lost. Recover is useless.
Expected result: Recover works.

Steps to Reproduce:
1. Open in calc saved spreadsheet
2. Edit some data
3. Wait till windows 11 goes into sleep mode 
4. Open from sleep
==> Bug 1. Calc is crashed
Expected behavior: Calc is not crashed.
5. Open Calc again. It will propose to recover files.
6. Click Recover
==> Bug 2. All unsaved changes are lost. Recover is useless.
Expected result: Recover works.

Actual Results:
Bug 1. Calc is crashed
Bug 2. All unsaved changes are lost

Expected Results:
Bug 1. Calc is not crashed
Bug 2. Recover works


Reproducible: Sometimes


User Profile Reset: No

Additional Info:
Version: 7.4.5.1 (x64) / LibreOffice Community
Build ID: 9c0871452b3918c1019dde9bfac75448afc4b57f
CPU threads: 16; OS: Windows 10.0 Build 22621; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: ru-RU
Calc: CL
Comment 1 Siarhei Kuchuk 2023-02-16 10:29:51 UTC
I don't know whether it's a bug or feature request. Because I didn't find if you support sleep mode.
Comment 2 Siarhei Kuchuk 2023-02-16 10:33:08 UTC
Regarding recover feature i don't know either if its a bug or feature request. I didnot find information whether spreadsheets are supported.
Comment 3 Stéphane Guillou (stragu) 2023-03-09 22:41:29 UTC
Thank you Siarhei.
Do you get a Crash Reporter dialog ater the crash? If so, are you able to send a crash report and share the link here?
Comment 4 QA Administrators 2023-09-06 03:14:13 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2023-10-07 03:19:41 UTC
Dear Siarhei Kuchuk,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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