Bug 160788

Summary:	LibreOffice made my computer glitch out randomly and I lost everything I'd typed.
Product:	LibreOffice	Reporter:	brannononeal
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	UNCONFIRMED ---
Severity:	normal	CC:	miguelangelrv
Priority:	medium
Version:	7.6.6.3 release
Hardware:	All
OS:	All
Whiteboard:
Crash report or crash signature:		Regression By:

Description brannononeal 2024-04-23 03:09:37 UTC

Description:
I was typing a short story and had about two pages when suddenly my screen went black and I couldn't do anything. I tried and tried but eventually I had to turn the thing off and on again. When I turned it on, it said that LibreOffice had caused my computer to crash and that I should report the bug. It gave me the chance to recover my document, but the document it recovered was blank. All my work was gone. I am very upset by this. This is my first time using LibreOffice and this is what it has done to me. I have no clue how this happened or how to recreate it.

Actual Results:
I don't even know how this happened, it just glitched and my screen went black. I could move and see the mouse, but that was it.

Expected Results:
It should have been able to handle me typing a short story.


Reproducible: Didn't try


User Profile Reset: No

Additional Info:
The most painful thing is that my work is lost. Is this to be expected when using this? Is there no way to save it?

Comment 1 m_a_riosv 2024-04-23 14:53:36 UTC

Please test in safe mode, Menu/Help/Restart in Safe Mode

Please paste here the information on Menu/Help/About LibreOffice (There is an icon to copy)