Summary: | LibreOffice Writer crashes when opening an ODT file if hardware acceleration is enabled on Windows 11 Pro | ||
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Product: | LibreOffice | Reporter: | Bobby Moss <bob> |
Component: | Writer | Assignee: | Not Assigned <libreoffice-bugs> |
Status: | RESOLVED DUPLICATE | ||
Severity: | normal | CC: | 79045_79045, aron.budea, l.lunak, serval2412 |
Priority: | medium | ||
Version: | 7.3.5.2 release | ||
Hardware: | x86-64 (AMD64) | ||
OS: | Windows (All) | ||
See Also: |
https://bugs.documentfoundation.org/show_bug.cgi?id=150111 https://bugs.documentfoundation.org/show_bug.cgi?id=145803 https://bugs.documentfoundation.org/show_bug.cgi?id=148574 |
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Whiteboard: | |||
Crash report or crash signature: | Regression By: | ||
Bug Depends on: | |||
Bug Blocks: | 129062 |
Description
Bobby Moss
2022-07-28 05:17:41 UTC
Also graphics card to monitor connection is via DisplayPort. I don't think that affects anything, but just adding it in case it helps with the troubleshooting process. My googling for the DLL in Windows Event Viewer makes me think there might be something about the Visual C++ redistributable package that's breaking things, but I don't know enough about the LibreOffice codebase or packaging to diagnose that. Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ? Will do some time this evening UK time. :) I think I know where you're going with this. I'll try with and without Skia enabled, as I'm guessing that Safe Mode set that to "forced" to resolve my crashing problems. Will confirm if that's the case or not and pass along the log. Indeed, have in mind to check you got last graphic driver first. However, I'm not sure but I think we got some pb when using Skia on Windows 11. So in my own testing: * No crashing if Skia is disabled entirely * No crashing if Skia is enabled with forced software rendering The application does crash though is Skia is enabled and I'm *not* forcing software rendering. Contents of <userprofile>/cache/skia.log when it's on and forcing software rendering: Skia on & forced rendering: RenderMethod: raster Compiler: Clang Skia on with no forced rendering: RenderMethod: vulkan Vendor: 0x1002 Device: 0x73df API: 1.2.188 Driver: 2.0.198 DeviceType: discrete DeviceName: AMD Radeon RX 6700 XT Denylisted: no Crash dump when Skia is enabled but not forcing software rendering: ProductName=LibreOffice Version=7.3.5.2 BuildID=184fe81b8c8c30d8b5082578aee2fed2ea847c01 URL=https://crashreport.libreoffice.org/submit/ VulkanVendor=0x1002 VulkanDevice=0x73df VulkanAPI=1.2.188 VulkanDriver=2.0.198 VulkanDeviceType=discrete VulkanDeviceName=AMD Radeon RX 6700 XT UseSkia=true Language=en-GB CPUModelName=AMD Ryzen 7 3700X 8-Core Processor CPUFlags=sse3 pclmulqdq monitor ssse3 fma cpmxch16b sse41 sse42 movbe popcnt aes xsave osxsave avx f16c rdrand msr cx8 sep cmov clfsh mmx fxsr sse sse2 ht fsgsbase bmi1 avx2 bmi2 rdseed adx sha lahf abm sse4a syscall mmxext rdtscp MemoryTotal=16729512 kB Thank you for the feedback! Luboš: since it's Skia related, thought you might be interested in this one. Also if it helps, Windows Update claims I already have the latest driver installed for my AMD RX 6700 XT graphics card. (Driver provider AMD, Driver version 30.0.13023.4001, Driver date 2021-12-16, Driver signer is Microsoft) Seem duplicate. Better to have a single conformed bug than 2 unconfirmed. *** This bug has been marked as a duplicate of bug 150111 *** |