Bug 99516

Summary: OpenGL: Crash when attempting to print
Product: LibreOffice Reporter: D <ratatoskr>
Component: graphics stackAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED INSUFFICIENTDATA    
Severity: normal CC: serval2412, vsfoote, xiscofauli
Priority: medium Keywords: haveBacktrace
Version: 5.1.2.2 release   
Hardware: x86-64 (AMD64)   
OS: Linux (All)   
Whiteboard:
Crash report or crash signature: Regression By:
Bug Depends on:    
Bug Blocks: 97937    
Attachments: screen after crash
strace.log (from standard installation)
gdbtrace.log (from standard installation)
valgrind.log (from standard installation)
strace.log (5.3.0.0.alpha0+)
gdbtrace.log (5.3.0.0.alpha0+)
valgrind.log (5.3.0.0.alpha0+)

Description D 2016-04-26 14:59:34 UTC
Created attachment 124653 [details]
screen after crash

When I try to enter the print dialogue with OpenGL acceleration turned on, LibreOffice (Writer, Calc, Impress) crashes. Please see attached screenshot for the result. 

This happens even if the document is empty. With OpenGL switched off no issue.

I am on Debian Testing/Stretch Mate.

Version: 5.1.2.2.0+
Build-ID: 1:5.1.2-3
CPU-Threats: 4; BS-Version: Linux 4.5; UI-Render: GL; 
de-DE (de_DE.UTF-8)

output of glxinfo | grep render
direct rendering: Yes
    GLX_MESA_multithread_makecurrent, GLX_MESA_query_renderer, 
    GLX_MESA_multithread_makecurrent, GLX_MESA_query_renderer, 
Extended renderer info (GLX_MESA_query_renderer):
OpenGL renderer string: Gallium 0.4 on AMD KAVERI (DRM 2.43.0, LLVM 3.7.1)
    GL_ARB_conditional_render_inverted, GL_ARB_conservative_depth, 
    GL_NV_conditional_render, GL_NV_depth_clamp, GL_NV_packed_depth_stencil, 
    GL_ARB_conditional_render_inverted, GL_ARB_conservative_depth, 
    GL_NV_conditional_render, GL_NV_depth_clamp, GL_NV_fog_distance, 
    GL_OES_element_index_uint, GL_OES_fbo_render_mipmap,
Comment 1 D 2016-04-26 19:52:09 UTC
OK, my language was not sufficiently precise. 

"Crash" means here: The main window closes, the screenshot shows the leftovers.
Comment 2 D 2016-04-27 10:54:04 UTC
Created attachment 124667 [details]
strace.log (from standard installation)
Comment 3 D 2016-04-30 11:08:02 UTC
Created attachment 124747 [details]
gdbtrace.log (from standard installation)
Comment 4 D 2016-05-02 18:11:13 UTC
Created attachment 124796 [details]
valgrind.log (from standard installation)
Comment 5 D 2016-10-08 11:40:08 UTC
Bug is still there in Version: 5.3.0.0.alpha0+ (Build ID: 33c57f15501dbd05834cd8844e9124b06536e62c)
Comment 6 D 2016-10-08 13:50:44 UTC
Created attachment 127876 [details]
strace.log (5.3.0.0.alpha0+)
Comment 7 D 2016-10-08 13:51:30 UTC
Created attachment 127877 [details]
gdbtrace.log (5.3.0.0.alpha0+)
Comment 8 D 2016-10-08 13:52:03 UTC
Created attachment 127878 [details]
valgrind.log (5.3.0.0.alpha0+)
Comment 9 Xisco Faulí 2017-08-17 16:20:07 UTC
Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Comment 10 Julien Nabet 2018-01-29 16:45:40 UTC
If you have the file <user profile>/cache/opengl_device.log, could you attach it?

Meanwhile, you can give a try to a more recent LO version (Debian testing proposes 5.4.4) + a newer version of your graphic driver (to expect a better support of OpenGL).
Comment 11 QA Administrators 2018-07-31 09:38:38 UTC Comment hidden (obsolete)
Comment 12 QA Administrators 2018-09-03 14:56:33 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180903