Bug 82713

Summary:	Installer fails to install with old 3.4 present, I should terminate old version first
Product:	LibreOffice	Reporter:	Jonas Thiem <jonasthiem>
Component:	Installation	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED DUPLICATE
Severity:	major	CC:	jbfaure
Priority:	medium
Version:	4.2.6.2 release
Hardware:	x86-64 (AMD64)
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:

Description Jonas Thiem 2014-08-16 22:39:29 UTC

Problem description: 
Installer for 4.2.6 fails with LibreOffice 3.4 installed, tells me to terminate it although it is not running. (Windows 7 x86-64)

Steps to reproduce:
1. Have LibreOffice 3.4 installed
2. Run installer for 4.2.6
3. It fails

Current behavior:
The installer requests admin privilegues (UAC) but then stops to claim I would still be running 3.4 which is false. After going through the hassle of a superuser cmd.exe to run it with admin privilegues right from the start, it worked. Obviously, this is nothing that could be expected from a regular user, therefore it should really be fixed.

Expected behavior:
Installer works.

Comment 1 Jean-Baptiste Faure 2014-08-18 04:28:36 UTC

Are you sure that you haven't the quickstarter of 3.4 version running ?

Set status to NEEDINFO. Please set it back to UNCONFIRMED once you have provided requested informations. Thank you for your understanding.

Best regards. JBF

Comment 2 Jonas Thiem 2014-08-18 09:23:26 UTC

Yes. Also why would having admin rights from the initial execution vs. having it later during actual install make ANY difference in the detection of a running quickstart process? That doesn't sound like it makes any sense.

Comment 3 Andras Timar 2014-10-03 09:55:40 UTC

It seems to be a duplicate of bug 36677.

*** This bug has been marked as a duplicate of bug 36677 ***