Bug 69872

Summary:	BUGZILLAASSISTANT: Ask user to try latest LO release (with link) and see if issue persists before starting the BSA process
Product:	LibreOffice	Reporter:	retired <ywd>
Component:	WWW	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED FIXED
Severity:	normal	CC:	cpae, robinson.libreoffice, website
Priority:	medium
Version:	unspecified
Hardware:	Other
OS:	All
See Also:	https://bugs.freedesktop.org/show_bug.cgi?id=68136 https://bugs.freedesktop.org/show_bug.cgi?id=71150
Whiteboard:	BSA
Crash report or crash signature:		Regression By:

Description retired 2013-09-27 07:37:44 UTC

Problem description: Many users report problems which are already solved in the latest version of LO. Combine that with the current clumsy update behavior of LO, that means many reports that have to be triaged and it also means users waiting for that process.

We should display a message before the BSA process starts to install the latest LO version and see if the issue persists.

Current behavior: Many WORKSFORME bugs.

Expected behavior: Users download and test the latest LO version and might find their problem already solved.


Related: "clearly ask whether new bug or additional information to existing one" https://bugs.freedesktop.org/show_bug.cgi?id=68136 Could be solved at the same place.

Maybe displaying an overlay window before BSA process would be a solution?
Operating System: All
Version: unspecified

Comment 1 ign_christian 2013-09-27 07:40:36 UTC

I agree with James. Perhaps as additional: ask user to reset user profile :D

Comment 2 retired 2013-09-27 08:55:03 UTC

Setting to NEW as of Comment 2.

Comment 3 Robinson Tryon (qubit) 2013-09-27 09:28:10 UTC

(In reply to comment #0)
> Problem description: Many users report problems which are already solved in
> the latest version of LO.

Related: Rob Snelders (BSA dev) mentioned that he'd like to only have supported versions of LibreOffice listed in the BSA, with a "later" catch-all listed at the end of the version drop-down. Any user running an out-of-date version would select the "later" version, and be given a message at that point asking them to upgrade.

> Combine that with the current clumsy update
> behavior of LO, that means many reports that have to be triaged and it also
> means users waiting for that process.

Yes, indeed: An auto-update system would lower the barrier to getting our users running the latest version of LibreOffice.

Comment 4 Rob Snelders 2013-11-12 21:08:59 UTC

This is done. There is another bug (fdo#71150) to see if we want to disable it totally.

Comment 5 retired 2013-11-13 11:10:43 UTC

Hey Rob,

I'm not sure I understand how this is fixed. In the dropdown I still see very old versions to choose from. Also I don't see any hint for users, advising to try the latest stable release before continuing the bug report. Maybe a caching issue in my browser or I'm missing something else?