Summary: | Changing preferences crashes LO | ||
---|---|---|---|
Product: | LibreOffice | Reporter: | Adam <baffledexperts> |
Component: | LibreOffice | Assignee: | Not Assigned <libreoffice-bugs> |
Status: | RESOLVED DUPLICATE | ||
Severity: | major | CC: | bugs, sberg.fun |
Priority: | medium | ||
Version: | 3.6.0.4 release | ||
Hardware: | Other | ||
OS: | macOS (All) | ||
Whiteboard: | BSA | ||
Crash report or crash signature: | Regression By: |
Description
Adam
2012-08-30 19:58:56 UTC
*** This bug has been marked as a duplicate of bug 47368 *** @ Adam: From the crash report, it is clear that this crash is related to Mac OS accessibility features. Therefore to avoid this kind of crash in the future, it will probably help you to check the following possibilities: 1) Do you have any accesibility features enabled? Apple’s accessibility features like "VoiceOver" or "Enable access for assistive devices", which get enabled in "System Preferences > Universal Access" (in German: "Bedienungshilfen"; dont’t know about other languages), are known to cause many crashes in LibreOffice (see bug 47368). So please try to disable any accesibility features, i.e. uncheck "VoiceOver", "Enable access for assistive devices", etc. 2) Do you have installed any window management/user interface utilities/apps for MacOS X like * Moom (see bug 42014) * Cinch (see bug 51791) * RightZoom (see bug 51686) * ShiftIt (see bug 52147) * BetterSnapTool (see bug 53240)? All these and many similar utilities rely heavily on accessibility issues and therefore cause LibreOffice to crash. So please check if you have installed any utility of this kind and try to disable it (or to add LibreOffice to the list of excluded applications for the utility, if there is such a thing). Disabling both all of Apple’s accessibility features and all accessibility-related/window management utilities, and then re-starting your Mac should fix the LibreOffice crash. Please try this. If you have further questions, you can mail me (bugs@eikota.de). Mac Accessibility Related Bugs Survey Results --------------------------------------------- All tests done on Mac OS X 10.6.8 (Intel). To test, I used the following steps: 0) Rename your LibO user profile folder, to make sure that there is no influence of any special settings on the test (I always do so before such tests). 1) Start LibreOffice; -> the Start Center window appears. 2) Select "LibreOffice > Preferences..." from the menu; -> the "Options" dialog window appears. 3) In the list at the left side of the window, click on any top-level entry -- I mean, one of the entries "Load/Save", "Language Settings", "LibreOffice Base", "Charts", "Internet", which can be unfolded to show the sub-entries. -> Most times LibreOffice will crash now; if not, click on another top-level entry. It _may_ be necessary that the top-level entry is not unfolded, but closed before you click on it. Using these steps, the crash is REPRODUCIBLE with * LibreOffice 3.6 daily (3.6.2.0+), Build ID: cfbfa26, Pull time: 2012-09-07 10:35:10, German langpack installed * LOdev 3.7.0.0.alpha0+, Build ID: 5ca197c, Pull time: 2012-09-06 07:07:33, US English langpack installed But the crash is NO longer reproducible with * LibreOffice 3.6 daily (3.6.2.0+), Build ID: c303961, Pull time: 2012-09-11 08:49:57, German langpack installed * LOdev 3.7.0.0.alpha0+, Build ID: 2df0884, Pull time: 2012-09-11 01:28:39, US English langpack installed This indicates that this bug was fixed by Michael Meek’s patch for bug 47368: http://cgit.freedesktop.org/libreoffice/core/commit/?id=3234b715b5a6d13ee673b41066eb565706be5ec9 This means in turn that this bug is correctly marked as a duplicate of bug 47368, which was fixed by the commit cited above. This fix will appear in LibreOffice 3.6.2 and 3.7.0. |