| Summary: | Freezes when saving the doc | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | Roger <roger> |
| Component: | LibreOffice | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | RESOLVED INSUFFICIENTDATA | ||
| Severity: | normal | CC: | serval2412 |
| Priority: | medium | ||
| Version: | 7.2.4.1 release | ||
| Hardware: | Other | ||
| OS: | macOS (All) | ||
| Whiteboard: | |||
| Crash report or crash signature: | Regression By: | ||
|
Description
Roger
2023-10-29 17:43:04 UTC
(Ventura 13.3.1, Mac mini M1) It's likely to be a memory issue. CleanMyMac gives me low memory warnings at times. But no other app crashes with regularity like LO. What version of Mac do you use? What's the macOS version? Does it use Intel x86-64 or Apple Silicon ? 7.2.X versions are obsolete. You should upgrade to LO 7.5.7 For first one, you can use: https://www.libreoffice.org/download/download-libreoffice/?type=mac-x86_64&version=7.5.7&lang=en for second one: https://www.libreoffice.org/download/download-libreoffice/?type=mac-aarch64&version=7.5.7&lang=en Finally, if you still reproduce this, you can try: https://wiki.documentfoundation.org/QA/FirstSteps Well then there was/is a problem with the update process. I clicked on it before and nothing happened so I assumed that there was no update available for my situation. Now I do the same and it tells me an update is available which I am downloading now. [Automated Action] NeedInfo-To-Unconfirmed Updates proposed concern versions of the same branch, eg: if someone has 7.5.3, the proposed version will be 7.5.7 not 7.6.2. For the rest, could you please respond to the questions from my previous comment? I included all the answers in a previous comment (Ventura 13.3.1, Mac mini M1) (In reply to Roger from comment #7) > I included all the answers in a previous comment > > (Ventura 13.3.1, Mac mini M1) Indeed, I was wrong. Since you use M1, you can try this page: https://www.libreoffice.org/download/download-libreoffice/?type=mac-aarch64 try LO 7.5.7 or LO 7.6.2. Before installing, please remove any LO package installed on your machine. Finally, if you still reproduce this, you can try: https://wiki.documentfoundation.org/QA/FirstSteps I caught the discrepancy before and installed 7.5.7.1 I will let you know if I have the same problem. Thanks for your help. Oops! I realize that I didnt remove the previous version. I will start over from scratch. [Automated Action] NeedInfo-To-Unconfirmed Dear Roger, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping Dear Roger, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp |