Bug 154737

Summary:	Mac forces printing in landscape mode
Product:	LibreOffice	Reporter:	Adam Smith <aasmith>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	NEW ---
Severity:	normal	CC:	aasmith, buzea.bogdan, iplaw67
Priority:	medium	Keywords:	notBibisectable, regression
Version:	7.2.2.2 release
Hardware:	All
OS:	macOS (All)
See Also:	https://bugs.documentfoundation.org/show_bug.cgi?id=92190 https://bugs.documentfoundation.org/show_bug.cgi?id=154993
Whiteboard:
Crash report or crash signature:		Regression By:
Bug Depends on:
Bug Blocks:	108800

Description Adam Smith 2023-04-09 21:51:30 UTC

Description:
Different variants of this bug appear to go back to 2015 or so. When you have a letter-sized document, LibreOffice *insists* on printing it in landscape orientation, and there's no apparent way to alter it. However, I can't find any info on it in current versions. (I did find a lot of old, snarky threads. This issue has been marked closed several times.)

Yes, some workarounds work. I can set the document width to be 8.49", and it behaves correctly. I can output to PDF and print the PDF, and that works. However I'm trying to teach my techphobic mother-in-law to use this program, and these workarounds really are a bridge too far.

I hope that someone is able to fix this bug soon. It appears to have been in LibreOffice for nearly a decade.

Steps to Reproduce:
1.Make a letter-sized portrait document on a Mac.
2.Try to print it.
3.

Actual Results:
It forces you to print in landscape, with a giant margin on the right, and cutting it off on the bottom.

Expected Results:
Printing should match the orientation of the document.


Reproducible: Always


User Profile Reset: No

Additional Info:
We upgraded from LO 7.2.2 to 7.5.2, in an effort to fix this. There was no difference.

Comment 1 m_a_riosv 2023-04-09 23:12:02 UTC

Please test with a clean profile, Menu/Help/Restart in Safe Mode

Comment 2 Adam Smith 2023-04-09 23:24:14 UTC

(In reply to m.a.riosv from comment #1)
> Please test with a clean profile, Menu/Help/Restart in Safe Mode

Done. Makes not a bit of difference. It forces a print in landscape mode, with no apparent way to change this.

Comment 3 QA Administrators 2023-04-10 03:18:15 UTC Comment hidden (obsolete)

[Automated Action] NeedInfo-To-Unconfirmed

Comment 4 Alex Thurgood 2023-04-10 08:34:38 UTC

@Adam : could you let us know the locale, keyboard and language settings for:

- the OS;
- LibreOffice;
- the printer name/model, and driver version, (and any default page setting within the printer configuration)

Could you also let us know what the default page style is when you open a new Writer document (does it open as Letter, or is it A4) ? 

I have seen other similar reports in the past, but as I'm an A4 European (fr-FR) user, I would probably have to change my whole work environment to try and reproduce this issue.

Comment 5 Alex Thurgood 2023-04-10 08:37:45 UTC

Previously reported here, so confirming:

https://ask.libreoffice.org/t/how-do-i-stop-it-from-printing-in-landscape-mode-instead-of-portrait-mode/20765/37

This is an old bug indeed.

Comment 6 Alex Thurgood 2023-04-10 08:46:14 UTC

Looks like bug 92190 has come back.

Comment 7 Alex Thurgood 2023-04-10 08:46:56 UTC

Regression, because it was seemingly solved for a while.

Comment 8 Adam Smith 2023-04-10 08:49:31 UTC

(In reply to Alex Thurgood from comment #4)
> @Adam : could you let us know the locale, keyboard and language settings for:
> 
> - the OS;
> - LibreOffice;
> - the printer name/model, and driver version, (and any default page setting
> within the printer configuration)
> 
> Could you also let us know what the default page style is when you open a
> new Writer document (does it open as Letter, or is it A4) ? 
> 
> I have seen other similar reports in the past, but as I'm an A4 European
> (fr-FR) user, I would probably have to change my whole work environment to
> try and reproduce this issue.

It's hard to get all that info immediately--this was at a relative's house, and I was there for the Easter holiday. I'll try to get it soon.

But I can confirm that this was in the US--so used standard American settings including American English, and with a default paper size of letter (8½"×11") and not A4.

Comment 9 Stéphane Guillou (stragu) 2023-05-30 22:37:58 UTC

changing earliest version affected according to OP.