Bug 146231

Summary:	LO update tries and fails to load libnsspem.so
Product:	LibreOffice	Reporter:	Eyal Rozenberg <eyalroz1>
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	UNCONFIRMED ---
Severity:	normal
Priority:	medium
Version:	7.4.0.0 alpha0+
Hardware:	All
OS:	Linux (All)
See Also:	https://bugs.documentfoundation.org/show_bug.cgi?id=146229 https://bugs.documentfoundation.org/show_bug.cgi?id=146230
Whiteboard:
Crash report or crash signature:		Regression By:
Bug Depends on:
Bug Blocks:	140879
Attachments:	Console output of LO update process LibreOffice_console_logs

Description Eyal Rozenberg 2021-12-14 19:44:56 UTC

A while after starting LO Writer, I get the contents of the attached text file on my console. 

I don't understand why multiple connections are made for checking for updates, but irrespective of that, there are several warnings saying:

* WARNING: failed to load NSS PEM library libnsspem.so. Using OpenSSL PEM certificates will not work.

Well:

1. It doesn't say _how_ it failed. Version mismatch? Missing file? Something else?

2. I'm assuming it's important to load this PEM library (otherwise there wouldn't be a warning). But - it doesn't even exist on my system. So why wasn't it installed with the LO packages? Or why is this not a package dependency of the LO .deb files?

Anyway, after reading this, I installed the nss-plugin-pem Debian package. Perhaps that's what LO DEBs should depend on?

Comment 1 Eyal Rozenberg 2021-12-14 20:04:01 UTC

Created attachment 176931 [details]
Console output of LO update process

Comment 2 sockseight 2022-12-03 07:48:20 UTC

on a windows 10 machine using console mode both LibreOffice and LibreOffice Writer were opened.

no console logs were observed.
please refer attachment for more information.

this bug is being set to NEEDINFO.
please get back if the logs are seen again and set its status to UNCONFIRMED

Version: 7.4.3.2 (x64) / LibreOffice Community
Build ID: 1048a8393ae2eeec98dff31b5c133c5f1d08b890
CPU threads: 8; OS: Windows 10.0 Build 19044; UI render: Skia/Raster; VCL: win
Locale: en-IN (en_IN); UI: en-US
Calc: threaded



Hello,

Thank you for reporting the bug. Can you please confirm if the issue still exists in the latest build?


Could you please try to reproduce it with a master build from https://dev-builds.libreoffice.org/daily/master/ ?
You can install it alongside the standard version.

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the master build.

Comment 3 sockseight 2022-12-03 07:49:54 UTC

Created attachment 183970 [details]
LibreOffice_console_logs

LibreOffice_console_logs

Comment 4 Eyal Rozenberg 2022-12-03 08:21:04 UTC

(In reply to sockseight from comment #3)
> no console logs were observed.
> please refer attachment for more information.

There is definitely console output... on Linux, anyways. And .so libraries are a Linux/Unix/Mac thing. So, narrowing the platform.

However, note that the bug is not merely about what's actually printed, but about how the code reports failure, when failures occur.