Bug 123287

Summary:	Custom keyboard shortcuts not working
Product:	LibreOffice	Reporter:	Jordi <bugs.df.org>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED INSUFFICIENTDATA
Severity:	normal	CC:	iplaw67
Priority:	medium
Version:	6.2.0.3 release
Hardware:	x86-64 (AMD64)
OS:	macOS (All)
Whiteboard:
Crash report or crash signature:		Regression By:
Bug Depends on:
Bug Blocks:	98290

Description Jordi 2019-02-09 11:53:53 UTC

On Windows I use A LOT of custom keyboard shortcuts and have replaced the defaults as I am running out of meaningful combinations. So CNTRL+1-4 do important functions for my workflow.

In Writer on macOS, the shortcuts CMD+1-4 CAN be assigned to my macros, and the customize dialog shows them as mapped, but only some work. For example CMD+3 doesnt but CMD+4 works. Strangely, CMD+3 works in Calc.

With out the ability to remap these shortcuts I literally cannot use the newer versions of LibreOffice for macOS and have to revert back to v4.4.7.2 

Cheers.

Comment 1 Alex Thurgood 2019-02-13 09:05:14 UTC

@Vic : we would need more information than what you have provided :

- is it the shortcut that doesn't actually fire, or is it the macro ?
- if you assign Cmd-4 to a different function, instead of a macro, does that then work ?

Unfortunately, there is currently not enough information available in your report to be able to process this report.

Setting to NEEDINFO pending detailed instructions on how to reproduce.

Comment 2 Alex Thurgood 2019-02-13 09:08:46 UTC

@Vic : please also provide your system locale, keyboard and LO language settings.

There are already several known shortcut bugs specific to macOS, some of which are dependent on the system language, and keyboard used.

Comment 3 QA Administrators 2019-08-19 07:03:01 UTC Comment hidden (obsolete)

Dear vic.orgos+bugslibreoffice,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 4 QA Administrators 2019-09-19 03:16:57 UTC

Dear vic.orgos+bugslibreoffice,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp