Summary: | Crashes immediately at startup of every component on a brand new Win11 notebook | ||
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Product: | LibreOffice | Reporter: | Matthias Rauch <M.Rauch> |
Component: | LibreOffice | Assignee: | Not Assigned <libreoffice-bugs> |
Status: | UNCONFIRMED --- | ||
Severity: | minor | CC: | stephane.guillou |
Priority: | medium | ||
Version: | 7.4.6.2 release | ||
Hardware: | All | ||
OS: | Windows (All) | ||
Whiteboard: | |||
Crash report or crash signature: | Regression By: |
Description
Matthias Rauch
2024-02-29 00:10:49 UTC
Thank you for the report. I don't see that with: Version: 7.6.5.2 (X86_64) / LibreOffice Community Build ID: 38d5f62f85355c192ef5f1dd47c5c0c0c6d6598b CPU threads: 4; OS: Windows 10.0 Build 22631; UI render: Skia/Raster; VCL: win Locale: en-US (en_US); UI: en-US Calc: threaded - Which locale do you use? - Does it also happen with LO 24.2? - If it does, could you please see if the issue is still reproducible with a daily build from https://dev-builds.libreoffice.org/daily/master/current.html ? Hi, you wrote: > I don't see that with: ... no surprise to me, on all the other machines there is no problem with whatever version > - Which locale do you use? de_DE > - Does it also happen with LO 24.2? yes, see here: - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> <EventID>1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2024-03-01T13:48:27.9780902Z" /> <EventRecordID>1294</EventRecordID> <Correlation /> <Execution ProcessID="7740" ThreadID="8100" /> <Channel>Application</Channel> <Computer>Zenbook</Computer> <Security UserID="S-1-5-21-2448148023-4083034520-2558083710-1001" /> </System> - <EventData> <Data Name="AppName">soffice.bin</Data> <Data Name="AppVersion">24.2.1.2</Data> <Data Name="AppTimeStamp">65dba9ce</Data> <Data Name="ModuleName">ucrtbase.dll</Data> <Data Name="ModuleVersion">10.0.22621.2506</Data> <Data Name="ModuleTimeStamp">097c794c</Data> <Data Name="ExceptionCode">c0000409</Data> <Data Name="FaultingOffset">000000000007f61e</Data> <Data Name="ProcessId">0x4ce0</Data> <Data Name="ProcessCreationTime">0x1da6bdf20245ab2</Data> <Data Name="AppPath">C:\Program Files\LibreOffice\program\soffice.bin</Data> <Data Name="ModulePath">C:\Windows\System32\ucrtbase.dll</Data> <Data Name="IntegratorReportId">1b47643e-d368-47f3-8be5-521f8f7681ab</Data> <Data Name="PackageFullName" /> <Data Name="PackageRelativeAppId" /> </EventData> </Event> > - If it does, could you please see if the issue is still reproducible > with a daily build from ... I don't think this would make a difference, and as I said, the portable version works fine on that machine (an Asus Zenbook btw). Either this .dll is damaged or too new for Libreoffice. In both cases I would have expected, if an OS provided file is as vital for the functionality of Libreoffice as this .dll seems to be, that the installation process checks for compatibility in advance. [Automated Action] NeedInfo-To-Unconfirmed My version of ucrtbase.dll is also 10.0.22621.2506 If you are able to, please collect and share a backtrace: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg Sorry, the laptop is currently travelling, will be back in about 2 weeks, I will then try to collect that backtrace. [Automated Action] NeedInfo-To-Unconfirmed |